Tyffani Potter
Laurel,MT
Summary
To support the work of a physician and other health professionals within a clinical/office environment while allowing the clinic/office to deliver superior health care services to their patients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Meduit
04.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Lab Technician
Friedel Clinic
03.2020 - 04.2022
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Contributed to successful research outcomes through accurate data analysis and interpretation.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Collaborated with multidisciplinary teams for timely completion of research projects.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Participated in continuing education opportunities to stay current with industry advancements and best practices.
Medical Assistant Extern
Billings Clinic Orthopedics
08.2018 - 09.2018
- Prepare patients for examination and treatments
- Casting/Removal/Slings Assisted/watched
- Maintain supplies and equipment including keeping them clean and sterilized
- Schedule lab tests
- Complete patient documentation
- Update patient files and records.
Education
Associate of Applied Science - Medical Assisting
Charter College
Billings, MT09.2019
Certificate in Medical Assistant -
Charter College
Billings, MT09.2018
Skills
- Data Collection
- Scheduling
- Information Security
- Complaint Resolution
- Call Management
- Appointment Scheduling
- Data Entry
- Problem Resolution
- Customer Relationship Management (CRM)
- [Software] CRM System Proficiency
- Minute Taking
- Critical Thinking
Clinical Excellence
- Phlebotomy techniques
- Examination support
- Vital signs / biopsy
- Minor surgeries assistance
- EMR
- Patient/family education
Clerical Skills
- Microsoft Office
- Patients’ file maintenance
- Records maintenance
- Appointments scheduling
- Data entry: 45 WPM
- Insurance company liaison
Professional Experience Achievements
- Billings Clinic Orthopedics, Billings, MT, Medical Assistant Extern, 08/2018, 09/2018, 180 clinical hour’s Orthopedics
- Prepare patients for examination and treatments
- Casting/Removal/Slings Assisted/watched
- Maintain supplies and equipment including keeping them clean and sterilized
- Schedule lab tests
- Complete patient documentation
- Update patient files and records
- Billings, MT, Pizza Delivery Driver, 03/2018, 06/2018
- Maintained high standards of customer service
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, presentation
- Resolved complaints promptly and professionally
- Papa Johns, Billings, MT, Pizza Delivery Driver, 10/2016, 03/2018
- Maintained working knowledge of restaurant’s policies and procedures
- Assisted with inventory control and stocking
- Cross-trained and coordinated scheduling with team members
- Effectively managed large call volume with multi-line phone system
Major Qualifications
- HIPAA/OSHA Trained
- BLS/CPR certified
- Vital signs / biopsy
- Blood Borne Pathogens
- NCCT
- HIV/AID Training
- Certification Pending
Timeline
Customer Service Representative
Meduit
04.2023 - 01.2024
Lab Technician
Friedel Clinic
03.2020 - 04.2022
Medical Assistant Extern
Billings Clinic Orthopedics
08.2018 - 09.2018
Associate of Applied Science - Medical Assisting
Charter College
Certificate in Medical Assistant -
Charter College
Similar Profiles
Becky BlankenshipBecky Blankenship
EBO/Office Manager at MeduitEBO/Office Manager at Meduit
Latasha FlemingLatasha Fleming
Claims Specialist at MeduitClaims Specialist at Meduit
Danielle MaciasDanielle Macias
Call Center Customer Service Representative - Medical at MeduitCall Center Customer Service Representative - Medical at Meduit
Saralyn FooteSaralyn Foote
Scheduling Specialist at MeduitScheduling Specialist at Meduit
Huda JavaidHuda Javaid
Intern at Islamic Community Center of LaurelIntern at Islamic Community Center of Laurel