Tyiesha Crawford
Orangeburg County DSS
Orangeburg,SC
23
years of professional experience
I'm an excellent communicator, with goals to build long term relationships in the work place and with affiliates of the agency.
Work History
Economic Service II Worker
6 Years 7 Months- Complete interviews and process cases for TANF/SNAP/ESAP/SCCAP clients
- Update multiple screens during calls
- Properly collect, use and client data
- Mail forms to clients about needed information
- Provide clients information on TANF/Snap programs
Licensed Insurance Agent/Inbound Phone Sales Rep
5 Years 5 Months- Mail fulfillments/ process phone payments/data enter
- Provide plan information/Enroll subscribers into policies (health/dental)
- Maneuver multiple screens/systems during calls
- Verify Customer Information
- Trained a new hire Welcome class
Medicaid Intern
7 Months- In-take/filing consumer files
- Used strong attention to detail when entering consumer information into system
Customer Service Representative
4 Years 2 Months- Provide customer service via telephone and email
- Use a strong attention to problem solve to keep cost to company to a minimum and monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Provide updates of policy changes to customers to ensure quality
- Maintain computer records and files/ Provide loans to qualified customers under SC laws
- Identify potential fraudulent activity and take appropriate action
- Trained new employees
Cashier
4 Months- Worked independently providing cash services to customers
- Provided backup support to coworkers when needed
- Used a strong attention to detail as to not make any errors Managed inventory and supplies.
- Routinely answered customer questions regarding merchandise and pricing.
Cashier
4 Years 6 Months- Provided cash reports at end of day.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Assisted customers with food selection, inquiries and order customization requests.
Education
Associates of Applied Sciences - Human Services
Skills
Multi-line Phone
Cash Management
Call Center
Customer Care
Timeline
Economic Service II Worker
Orangeburg County DSS
12.2019 - CurrentRead More
Licensed Insurance Agent/Inbound Phone Sales Rep
Qualfon/Intermedi@ Marketing Solutions Call Center
07.2014 - 12.2019Read More
Medicaid Intern
Bamberg Department of Health and Human Services
09.2013 - 04.2014Read More
Customer Service Representative
The Loan Store
06.2008 - 08.2012Read More
Cashier
Henry's Travel Plaza
02.2008 - 06.2008Read More
Cashier
Central Park
08.2003 - 02.2008Read More
Denmark Technical College
Associates of Applied Sciences from Human Services
Read More