Tyiesha Hawkins
Columbia,SC
Summary
Healthcare professional with proven ability to enhance patient access services and streamline administrative processes. Adept at working collaboratively in team environments and achieving high-quality results. Known for reliability and adaptability, with strong skills in communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Lead Patient Access Representative
Lexington Health Inc
Columbia, SC
02.2023 - Current
- Verified insurance eligibility and accurately entered patient information into system to facilitate timely service.
- Enhanced patient satisfaction by streamlining registration processes and ensuring timely appointments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Greeted and assisted patients with check-in procedures.
- Led patient registration workflows, ensuring accurate demographic and insurance data entry.
- Trained front desk staff on registration standards, payer requirements, and service protocols.
- Monitored intake processes, identifying opportunities to improve accuracy and turnaround.
Business Office Associate
Lexington Health Inc
Columbia, SC
08.2020 - 02.2023
- Provided clerical support to employees by efficiently managing document copying, faxing, and filing.
- Responded to inquiries from callers, delivering accurate information in a timely manner.
- Managed front desk operations to create a welcoming environment for visitors.
- Maintained a high level of confidentiality and integrity when handling sensitive patient documents.
- Processed copayments and maintained compliant cash-handling records.
- Verified patient demographics and insurance information for accurate registration and billing.
- Trained new staff on front-office procedures and customer service standards.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Education
Health And Human Services
Western Governors University
Salt Lake City, UT12-2027
Skills
- Insurance verification
- HIPAA compliance
- Patient registration
- Data entry accuracy
- Identity verification
- Training and mentoring
- Multitasking
- Customer service
Timeline
Lead Patient Access Representative
Lexington Health Inc
02.2023 - Current
Business Office Associate
Lexington Health Inc
08.2020 - 02.2023
Health And Human Services
Western Governors University