Business-driven General Manager with more than seven years of experience planning and organizing work schedules, communicating goals and objectives and complying with guidelines and procedures. Analytical and determined individual committed to developing client rapport and following all customer service guidelines. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
Area Manager
Teph Seal Auto Appearance
Hampton Roads Area, Virginia
01.2022 - Current
Operational leadership over the following areas: Business Development, Customer Management, Recruiting, Training, Building Teams, Quality Management, Compliance to Standards
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Financial oversight and accountability over all local business agreements, accounting and Federal/State wage and benefit requirements
Plan and implement advertising and promotional strategy and activities
Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed
Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction
Manage and maintain effectiveness of IT and other essential in-store systems
Attend meetings and contribute to company strategy and policy-making as required
Plan and manage internal communications and awareness of corporate direction, mission, aims and activities
Student
(Old Dominion University)
Norfolk VA, VA
08.2021 - Current
Communications General Manager
U.S. Marine Corps
Jacksonville, North Carolina
04.2020 - 08.2021
Maintained and supervised welfare and accountability for 75-95 personnel daily for communication section of headquarters and support company.
Communicated with team members to coordinate efficiency, safety and meet departmental requirements daily.
Led planning, coordination, and supervision of all training, administrative, and logistical functions of personnel.
Enforced compliance with standard operating procedures, physical fitness, and inspections of team members.
Implemented records of documentation to accurately track personnel training, appointments, and obligations.
Established clear and concise communication with senior leadership on personnel matters, providing advisement and goals when required.
Provided vital connection between senior leaders and junior personnel departments.
Attended daily sync meetings with cross-departmental management and senior leadership.
Communications Chief Coordinator
U.S. Marine Corps
Jacksonville, North Carolina
05.2018 - 04.2020
Maintained message consistency across all platforms to fully support short- and long-term communication goals for a weapons specialist company.
Advised senior leaders to offer recommendations and creative communications solutions to drive results across multiple platforms.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Expanded cross-functional organizational capacity by collaborating across multiple departments on priorities, functions, and shared goals.
Cross-trained senior leaders in charge of 25-50 person teams to maximize team performance while leading another 35-person team.
Evaluated employee’s strengths and assigned tasks based upon experience and training for post-placement.
Oversaw proper maintenance and record accuracy of 100 controlled cryptographic items and 150 non-controlled cryptographic item sets, valued at over 1 million dollars.
Responsible for proper handling, administrative paperwork, and shipping for controlled cryptographic items, in addition to transport of classified materials internationally.
Prepared weekly briefs and debriefs for senior staff members to maximize operational effectiveness.
Student
U.S. Marine Corps (Paris Island) – South Carolina/ Twentynine Palms California
08.2017 - 05.2018
Attended basic skills course in Paris Island, South Carolina.
Completed marine corps combat training course concluding successful basic training completion.
Successfully passed career field courses of instruction in Twentynine Palms, California.
Kennel Manager
Happy Dog Daycare and Boarding
Newport News, Virginia
01.2015 - 07.2017
Responsible for daily operations of kennel and care of animals under their supervision.
Hired, trained, and supervised other kennel workers.
Developed and enforced kennel policies and procedures.
Scheduled and responded to customer inquiries for boarding, grooming, and daycare appointments.
Ensured facility was maintained and cleaned correctly daily.
Monitored and evaluated behavior of boarded animals in addition to new enrollment.
Served as liaison with veterinary partnership when needed.
Responded to and resolved customer issues and complaints.
Coordinated with owner on general maintenance, appearance, and logistics of facility.
Kennel Technician/Trainer
Care-A-Lot Pet Supply
Virginia Beach, Virginia
08.2012 - 12.2014
Streamlined workflow and monitored quality standards of care in daycare environment.
Provided daily care and supervision to boarded animals and assisted in kennel maintenance.
Responsible for creating training programs to promote good animal behavior.
Education
Bachelor of Arts - Criminal Justice
Old Dominion University
Norfolk, VA
2024
High School Diploma -
First Colonial High School Legal Studies Academy
Virginia Beach, VA
08.2012
Skills
Department Oversight
Decision Making
Policy Development and Enforcement
Verbal and Written Communication
Classified Materials Handling (Secret)
Staff Development and Training
Performance Management
Strategic planning
Additional Information
RECOGNITION
, Navy Arctic Sea Service Ribbon (April 2021) Certificate of Appreciation Bardu Kommune (February 2021)
Marine Corps Good Conduct Medal (August 2020) Navy and Marine Corps Achievement Medal (August 2019)
Humanitarian Service Medal (October 2018) Sea Service Deployment Ribbon (August 2018 & April 2021)
Global War on Terrorism Service Medal (June 2018) National Defense Service Medal (November 2017)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Area Manager
Teph Seal Auto Appearance
01.2022 - Current
Student
(Old Dominion University)
08.2021 - Current
Communications General Manager
U.S. Marine Corps
04.2020 - 08.2021
Communications Chief Coordinator
U.S. Marine Corps
05.2018 - 04.2020
Student
U.S. Marine Corps (Paris Island) – South Carolina/ Twentynine Palms California
08.2017 - 05.2018
Kennel Manager
Happy Dog Daycare and Boarding
01.2015 - 07.2017
Kennel Technician/Trainer
Care-A-Lot Pet Supply
08.2012 - 12.2014
Bachelor of Arts - Criminal Justice
Old Dominion University
High School Diploma -
First Colonial High School Legal Studies Academy
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