Tyja Wilkins
Las Vegas
Summary
Dynamic professional with a proven track record in customer service and team collaboration, honed at companies like Humana. Excelled in high-stress situations by leveraging problem-solving skills and multi-tasking strength, significantly enhancing customer satisfaction and loyalty. Skilled in driving sales through effective communication and teamwork, consistently achieving high-quality service levels.
Overview
12
12
years of professional experience
Work History
Sales Associate
Humana
05.2021 - 01.2025
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Call Center Supervisor
RDI Corporation
03.2016 - 02.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Customer Care Representative
Blue Shield
06.2013 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Associate of Arts - Business
California State University, East Bay
Hayward, CA06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
Timeline
Sales Associate
Humana
05.2021 - 01.2025
Call Center Supervisor
RDI Corporation
03.2016 - 02.2021
Customer Care Representative
Blue Shield
06.2013 - 03.2016
Associate of Arts - Business
California State University, East Bay
Similar Profiles
Lindsey WilsonLindsey Wilson
Grievance & Appeals Representative 3 at HumanaGrievance & Appeals Representative 3 at Humana
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana
Jacqueline AugustinJacqueline Augustin
Lead Medical Assistant 4 at HumanaLead Medical Assistant 4 at Humana
Erica ParsonsErica Parsons
Senior IT Vendor Management Professional at HumanaSenior IT Vendor Management Professional at Humana
Ariana CoomerAriana Coomer
Barista at Jamba JuiceBarista at Jamba Juice