Ty’Jana’e Suggs
Rockledge,FL
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart, adept in problem resolution and team collaboration. Excelled in fast-paced environments, significantly reducing wait times and handling transactions with utmost accuracy. Demonstrates exceptional multitasking abilities and a commitment to positive outcomes, leveraging both interpersonal and technical skills to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
06.2021 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Big Lots Stores, Inc.
04.2024 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Mc Donalds
03.2019 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma - General Studies
Cocoa High School
Cocoa, FL05.2021
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
Timeline
Cashier
Big Lots Stores, Inc.
04.2024 - 07.2024
Customer Service Associate
Walmart
06.2021 - 08.2024
Crew Member
Mc Donalds
03.2019 - 05.2021
Diploma - General Studies
Cocoa High School