Tiyanna Hay
Phillipsburg,NJ
Summary
Objective- To obtain a position that will utilize education interpersonal/organizational skills and will help grow in the field of study in order to prepare for my career.
Overview
12
12
years of professional experience
Work History
Mail Handler
US Postal Service
2013.11 - Current
- Processed and organized incoming mail for distribution to appropriate departments.
- Labeled packages with clear, correct information to reduce mailing errors.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
Direct Support Professional
Arc Of Warren County
2022.05 - 2023.06
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to and from medical appointments with safety and efficiency.
Claims Processor
HORIZON BLUE CROSS BLUE SHIELD
2012.04 - 2013.11
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
Education
Some College (No Degree) - Software Engineering
New Jersey Institute of Technology
Newark, NJSome College (No Degree) - Computer Science
Virginia State University
Petersburg, VAHigh School Diploma -
American History High School
Newark, NJ06.2010
Skills
- Proficient in leadership as well as customer service, filing, answering phones, faxing, and data entry.
- Personalized Support
- Clinical Quality Program Standards
- Shipping and Receiving Proficiency
- Training Junior Team Members
- Accounts Payable and Accounts Receivable
- Ability to multitask in high paced work environments
- Ability to adapt to different roles
Timeline
Direct Support Professional
Arc Of Warren County
2022.05 - 2023.06
Mail Handler
US Postal Service
2013.11 - Current
Claims Processor
HORIZON BLUE CROSS BLUE SHIELD
2012.04 - 2013.11
Some College (No Degree) - Software Engineering
New Jersey Institute of Technology
Some College (No Degree) - Computer Science
Virginia State University
High School Diploma -
American History High School
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