Tykria Montgomery
Columbia,SC
Summary
Dynamic leasing consultant with a goal-oriented mindset, previously at Morgan Properties, adept at market research and enhancing online presence. Proven team player, skilled in follow-up techniques, driving sales growth and fostering client relationships. Committed to maintaining fair housing regulations while ensuring smooth transitions for residents and achieving team objectives. Experience Customer service over 7+ years experience in the customer service feild.Skilled in making critical business decisions during challenging situations and delveloping leaders of the business that fulfill organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Professional Leasing Consultant
Morgan Properties
Columbia Sc
05.2023 - 06.2025
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
- Actively participated in industry networking events, expanding professional connections and staying informed about current market trends.
- Managed leasing duties for the property
- Monitors work performance and develop sales stretch goals for the property
- Updated Comps weekly
- Followed up on leads related to sales
- Ensured arketing materials were stocked and up to date
- Contributes to team results by encouraging a healthy work enviroment ,upholding team engagement and motivating my team members.
Inside Sales Specialist
Teleperformance
Columbia, Sc
01.2020 - 11.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Developed strong client relationships through effective communication, understanding their needs, and providing tailored sales solutions.
Customer Service Sales Representative
ContinuumGlobal
Atlanta
02.2018 - 01.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
Sykes Enterprise
Sumter, SC
05.2015 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sumter High School
2580 McCrays Mill Rd 06-2014
Skills
- Follow-up techniques
- Team player attitude
- Fair housing regulations
- Goal-oriented mindset
Certification
Phlebotomy
Timeline
Professional Leasing Consultant
Morgan Properties
05.2023 - 06.2025
Inside Sales Specialist
Teleperformance
01.2020 - 11.2022
Customer Service Sales Representative
ContinuumGlobal
02.2018 - 01.2020
Customer Service Representative
Sykes Enterprise
05.2015 - 01.2017
High School Diploma -
Sumter High School