Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tyla Anderson

Saint Charles,MO

Summary

High-performing Operations Manager with over 4 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
Saint Peters, MO
11.2022 - Current
  • Supervised business functions, employee staffing, and financial accountability for warehouses
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability
  • Supervised 100+ employees, ensuring optimal productivity
  • Inspected production, quality control and maintenance reports to detect and address production problems
  • Streamlined operational efficiencies by successfully developing top talent driving productivity
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables
  • Implemented new processes and procedures tactfully and passionately.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.

Process Assistant

Amazon
Saint Peters, MO
05.2020 - 11.2022
  • Managed teams of 8 to 100+ associates
  • Trained Process assistants, managers and associates on standard processes
  • Tracked inventory and labor, conducted cycle counts and audits and resolved issues to maintain accurate records
  • Managed trailer and lane allocations to alleviate ship sorter and lower risk.
  • Navigated powered lift trucks safely to move items throughout the warehouse and reduce injury risk
  • Communicate trailer pool needs to UPS and supporting teams to ensure sufficient trailers.
  • Identified areas for improvement and recommended solutions to optimize processes.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
  • Contributed ideas on ways to improve or optimize warehousing procedures.

Waitress

LLywellens Pub
Saint Peters, MO
05.2019 - 03.2020
  • Operated POS terminals to input orders, split bills and calculate totals
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
  • Provided exceptional service to 20-30 customers a day in a fast pace environment
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Cashier Lead/Chill Crew Member

Dairy Queen
Saint Peters, MO
01.2018 - 08.2019
  • Communicated clearly with co-workers to coordinate accurate customer orders for milkshakes, sundaes and other cold products
  • Resolved customer concerns and relayed relevant information to supervisor
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
  • Verified orders and bagged items for easy transport
  • Completed opening, closing and shift change tasks to promote store efficiency.

Education

Bachelor of Arts - Communications

University of Missouri St. Louis
Missouri
12-2024

Skills

  • Performance Evaluations
  • Time management
  • Loss prevention
  • Customer relations
  • Employee engagement and motivation
  • Operating Procedures and Policies
  • Business Objective Analysis
  • Staff Training and Development
  • Issue resolution
  • Quality Control
  • Account management
  • Strategy development
  • Adaptive team player
  • Data evaluation/ management
  • Ability to analyze reports
  • Reliable and trustworthy
  • Team management
  • Operations Management
  • Database Management
  • Process Improvement

Certification

  • Forklift, Powered Industrial Truck License
  • Trailer Dock and Release certification

Timeline

Area Manager

Amazon
11.2022 - Current

Process Assistant

Amazon
05.2020 - 11.2022

Waitress

LLywellens Pub
05.2019 - 03.2020

Cashier Lead/Chill Crew Member

Dairy Queen
01.2018 - 08.2019

Bachelor of Arts - Communications

University of Missouri St. Louis

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Tyla Anderson