Tylan B. Clarke
Vail
Summary
Dynamic server with extensive experience waiting tables in Vail, adept at menu presentation and customer relationship management. Proven ability to enhance guest experiences through exceptional wine service and upselling techniques, resulting in increased patronage. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Lancelot
12.2022 - Current
- Nurtured positive relationships with returning guests to increase patronage.
- Guaranteed swift turnover of tables for improved operational flow.
- Delivered wine service in accordance with established etiquette practices.
- Handled all table responsibilities independently, ensuring seamless dining experiences.
- Resolved customer complaints with professionalism and empathy.
Server
Sweet Basil
05.2021 - 11.2022
- Extensive menu knowledge.
- Ability to interpret questions for food preparation techniques.
- Course meals out accordingly to pace and follow rigorous steps of service.
- In depth understanding of wine regions and grape varietals.
- Up-sell spirits and background knowledge about different types of spirits and cordials.
Server
Cafe 163
12.2020 - 06.2021
- Prepare cappuccino and latte drinks.
- Correctly receive orders, process payments, and respond appropriately to guest concerns.
- Up-sell additional menu items and beverages to increase restaurant profits.
Sushi Chef
Yama Sushi
10.2019 - 07.2020
- Practice food handling for highly perishable ingredients.
- Thorough and consistent cleaning and sanitation of my station.
- Maintaining a dialogue with customers while cutting and creating sushi.
Server
Trailhead Taphouse & Kitchen
09.2017 - 09.2019
- Verbally present menu items stating sides and additions.
- Pour beers on tap.
- Memorizing rotating tap beers abv, ibu and hop variety.
Education
Bachelor of Science - Business Administration
Arapahoe Community College
Littleton, CO01.2019
Skills
- Menu presentation
- Wine service
- Order processing
- Time management
- Upselling techniques
- Customer relationship management
- Attention to detail
Timeline
Server
Lancelot
12.2022 - Current
Server
Sweet Basil
05.2021 - 11.2022
Server
Cafe 163
12.2020 - 06.2021
Sushi Chef
Yama Sushi
10.2019 - 07.2020
Server
Trailhead Taphouse & Kitchen
09.2017 - 09.2019
Bachelor of Science - Business Administration
Arapahoe Community College