Tylan Drummer
Baytown,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Home Depot
08.2019 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Servant Leader Intern
HYPE Freedom School
05.2019 - 07.2019
- Built positive relationships with parents to involve families in educational process.
- Taught lessons encompassing skill-building activities in speaking, reading and listening.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Implemented classroom management improvements to enhance class morale and engagement.
- Taught students subject-specific material, learning strategies and social skills.
Box Office Cashier
Showbiz Cinemas
02.2017 - 05.2019
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Arts - Speech And Hearing Science
Lamar University
Beaumont, TX05.2023
Associate of Arts - General Studies
Lee College
Baytown, TX06.2020
Skills
- Understanding Customer Needs
- Customer Account Management
- Customer Retention Strategies
- Order and Refund Processing
- Parent Communication
- Field Trip Chaperoning
- Student Needs Assessments
- Effective Communication
Certification
- Office Excel
- Word
- PowerPoint
Organizations
- Woman to Woman
- The National Student Speech Language Hearing Association
- Natural Vanity
Timeline
Customer Service Associate
Home Depot
08.2019 - Current
Servant Leader Intern
HYPE Freedom School
05.2019 - 07.2019
Box Office Cashier
Showbiz Cinemas
02.2017 - 05.2019
Bachelor of Arts - Speech And Hearing Science
Lamar University
Associate of Arts - General Studies
Lee College
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