Tyleigh Martin

Results-driven and detail-oriented healthcare management professional with over 2 years of experience leading operations in plastic surgery practices and operating room (OR) environments. Proven expertise in coordinating surgical schedules, optimizing clinical workflows, and ensuring regulatory compliance in both administrative and surgical settings. Skilled in managing multidisciplinary teams, overseeing inventory and budgeting, and enhancing patient satisfaction through exceptional organizational oversight. Adept at bridging clinical and administrative functions to streamline practice efficiency and support high standards of patient care.

• Scheduling Coordinator, Douglas Stevens Facial Plastic and Laser Center, Fort Myers, FL, 01/01/22, current, Scheduling cosmetic surgical consultations and surgeries including informed consents/collection of payments., Consultation follow-up: Scheduling surgery, collecting payments, pre-op preparation directions, calling in prescriptions for pre-post-surgery, medical clearance, preparing surgical charts and coordinating surgeries times and ensuring all authorizations for pre-approval and benefits of surgeries., Management of day-to-day operations insuring patient quality care (including staff management/training/Schedules., Business Development: Marketing strategies that increase short and long-term business revenue., Personal Relations: Networking, Day Spas, Health Care centers, Seminars.
• Patient Coordinator, Pain Management Consultations of SWFL, Fort Myers, FL, 01/01/21, 12/31/22, Greet and check in patients, and collect personal, medical, and insurance information., Schedule, reschedule, and verify patient appointments, schedule appointments with secondary care providers., Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays., Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic., Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
• Lead Server, Sundial Beach Resort and Spa, Sanibel, FL, 01/01/16, 12/31/20, Dedicated to ensuring customer satisfaction by remaining accessible and friendly., Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation., Skilled at anticipating, identifying, and fulfilling guest needs and clarifying special orders., Success multitasking while remaining professional and courteous in fast-paced environments., Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.