Tyler Bailey
ABF Freight System
Fall River,MA
16
years of professional experience
Results-driven clerk with strong skills in operations management and team training. Proven ability to supervise staff and implement process improvements that streamline operations and elevate customer satisfaction.
Work History
Clerk
2 Years 9 Months- Processed customer orders accurately and efficiently using company software systems.
- Coordinated shipment schedules with freight carriers to optimize delivery timelines.
- Maintained inventory records, ensuring data accuracy in real-time tracking systems.
- Assisted in training new clerical staff and operations staff on operational procedures and software tools.
Clerk
4 Years 5 Months- Assisted in training new clerical staff and supervisors on operational procedures and software tools.
- Collaborated with team members to streamline workflow and enhance productivity.
- Prepared documentation for inbound and outbound freight, ensuring compliance with regulations.
- Supported management in identifying areas for process improvement and cost reduction initiatives.
Operations Supervisor
5 Months- Supervised daily operations to ensure adherence to safety protocols and efficiency standards.
- Coordinated freight dispatch and transportation scheduling to optimize resource allocation.
- Trained and mentored junior staff on operational procedures and best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
Clerk
5 Years 3 Months- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Dock Forklift Driver
2 Years 9 Months- Operated forklifts to transport freight between dock and warehouse, ensuring timely loading and unloading processes.
- Conducted routine safety checks on equipment, maintaining optimal operational standards and compliance with regulations.
- Collaborated with dock staff to prioritize shipments, enhancing workflow efficiency and minimizing turnaround times.
- Trained new team members on forklift operation and safety protocols, fostering a culture of safety and competency.
Education
High School Diploma
No Degree - Computer Science
Skills
Telephone etiquette
Customer satisfaction
Data entry
Microsoft Word
Microsoft Excel
Attention to detail
Data accuracy
Operations management
Performance monitoring
Task delegation
Staff supervision
Team Training
Safety oversight
Employee development
Customer relations
Timeline
Clerk
ABF Freight System
11.2023 - CurrentRead More
Clerk
ABF Freight System
06.2019 - 11.2023Read More
Operations Supervisor
ABF Freight System
01.2019 - 06.2019Read More
Clerk
ABF Freight System
10.2013 - 01.2019Read More
Dock Forklift Driver
ABF Freight System
01.2011 - 10.2013Read More
Bmc Durfee High School
High School Diploma
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Bristol Community College
No Degree from Computer Science
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