Tyler Bass
Summary
Energetic Field Service Engineer with 3.5-year background performing various repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
CEM
07.2020 - Current
- Recommended design changes, upgrades and replacements to improve systems performance.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
- Updated and maintained assigned machines per manufacturer specifications.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Scheduled service calls according to customer location and urgency of need.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
Instrument Assembly/Design
Entech Instruments Inc
04.2018 - 07.2020
- Participated in cross-functional teams to evaluate new instrumentation technologies and provide recommendations for potential adoptions or adaptations.
- Performed repair procedures on damaged instruments and sourced replacements from approved vendors.
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Managed inventory of spare parts, reducing delays in repair work and minimizing costs.
- Collaborated with engineering teams to optimize instrument performance for various applications.
- Liaised with engineering staff on special projects to assist with configuration, installation and interoperation of system equipment.
- Train employees on assembly involving various instruments.
- Assemble parts for various instruments from Pre-concentrators to Sample prep robotics.
- Construct cables and solder PCB's.
- Protected company and customer data by consistently following company policies.
- Tracked daily activities in Employee Handbook for consistent reporting.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
Lead Rental Supervisor
Mammoth Mountain Ski Resort
12.2013 - 04.2016
- Maintained up-to-date knowledge of products and services offered to customers.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Improved operational efficiency by implementing streamlined rental processes and training staff on best practices.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Enhanced team performance, providing ongoing coaching and constructive feedback to rental staff members.
- Coordinated with maintenance teams to ensure timely repairs and routine upkeep of all rental equipment.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Updated company database with new property listings or added amenities.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
- Increased customer satisfaction by efficiently managing rental reservations and addressing client concerns.
- Collaborated with other departments for seamless event coordination, guaranteeing smooth transitions between setup and tear-down phases.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Improved productivity of customer service team by leading training initiatives and revamping schedules.
Education
General Electrician - Electrical
Southern California Institute of Technology
Anaheim, CA03.2017
Skills
- Diagnostics and Troubleshooting
- Electrical Engineering
- Customer Management
- Equipment Installation
- Remote Support
- Customer Service
- System repairs
- Work Order Management
- Troubleshooting and Repair
- Component Repairs
- Performance Testing
- Calibration
Timeline
Field Service Engineer
CEM
07.2020 - Current
Instrument Assembly/Design
Entech Instruments Inc
04.2018 - 07.2020
Lead Rental Supervisor
Mammoth Mountain Ski Resort
12.2013 - 04.2016
General Electrician - Electrical
Southern California Institute of Technology
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