Customer service expert with a strong track record in problem resolution and operational management. Demonstrated success in improving customer satisfaction and streamlining daily processes. Proven ability to handle complex issues efficiently and enhance overall service quality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Owner/Operator
Sears Hometown & Outlet Stores Inc.
Farmington, Maine
08.2019 - 08.2022
Managed daily operations, overseeing staff, sales, inventory, and accounting to ensure smooth business function.
Developed staff schedules to align with business needs and customer demand.
Trained new employees on company policies and customer service standards.
Improved customer experience by addressing inquiries and resolving issues promptly, fostering customer loyalty.
Handled customer complaints professionally and timely to uphold positive business reputation.
Owner/Operator
Cote & Dunton LLC
Farmington, Maine
08.2019 - 08.2022
Managed day-to-day operations, ensuring smooth workflow and quality service delivery.
Oversaw staff recruitment, training, and performance management for optimal team effectiveness.
Maintained relationships with existing clients by providing superior customer service.
Maintained financial records, including budgeting and expense tracking for sustainability.
Education
Associate of Applied Science - Physical Therapist Assistant
Kennebec Valley Community College
Fairfield, ME
06-2027
Some College (No Degree) - Criminology
University of Southern Maine
Portland, Maine, ME
Skills
Patient care
Time management
Team collaboration
Problem resolution
Customer service
Communication
Adaptability and flexibility
Certification
Certificate of Health Science- Kennebec Valley Community College- May 25'
Accomplishments
Sears Hometown Store of the East - Overall highest metrics out of 170 stores. - December 21'
References
References available upon request.
Military Service
United States Marine Corps August 2011 to December 2016
Timeline
Owner/Operator
Sears Hometown & Outlet Stores Inc.
08.2019 - 08.2022
Owner/Operator
Cote & Dunton LLC
08.2019 - 08.2022
Associate of Applied Science - Physical Therapist Assistant