Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Military Service
Timeline
Generic

Tyler Cote

Winslow,ME

Summary

Customer service expert with a strong track record in problem resolution and operational management. Demonstrated success in improving customer satisfaction and streamlining daily processes. Proven ability to handle complex issues efficiently and enhance overall service quality.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Owner/Operator

Sears Hometown & Outlet Stores Inc.
Farmington, Maine
08.2019 - 08.2022
  • Managed daily operations, overseeing staff, sales, inventory, and accounting to ensure smooth business function.
  • Developed staff schedules to align with business needs and customer demand.
  • Trained new employees on company policies and customer service standards.
  • Improved customer experience by addressing inquiries and resolving issues promptly, fostering customer loyalty.
  • Handled customer complaints professionally and timely to uphold positive business reputation.

Owner/Operator

Cote & Dunton LLC
Farmington, Maine
08.2019 - 08.2022
  • Managed day-to-day operations, ensuring smooth workflow and quality service delivery.
  • Oversaw staff recruitment, training, and performance management for optimal team effectiveness.
  • Maintained relationships with existing clients by providing superior customer service.
  • Maintained financial records, including budgeting and expense tracking for sustainability.

Education

Associate of Applied Science - Physical Therapist Assistant

Kennebec Valley Community College
Fairfield, ME
06-2027

Some College (No Degree) - Criminology

University of Southern Maine
Portland, Maine, ME

Skills

  • Patient care
  • Time management
  • Team collaboration
  • Problem resolution
  • Customer service
  • Communication
  • Adaptability and flexibility

Certification

Certificate of Health Science- Kennebec Valley Community College- May 25'

Accomplishments

Sears Hometown Store of the East - Overall highest metrics out of 170 stores. - December 21'

References

References available upon request.

Military Service

  • United States Marine Corps August 2011 to December 2016

Timeline

Owner/Operator

Sears Hometown & Outlet Stores Inc.
08.2019 - 08.2022

Owner/Operator

Cote & Dunton LLC
08.2019 - 08.2022

Associate of Applied Science - Physical Therapist Assistant

Kennebec Valley Community College

Some College (No Degree) - Criminology

University of Southern Maine
Tyler Cote