Tyler Creighton
Philadelphia,PA
Summary
Dynamic Front End Manager at Target with a proven track record in operations management and team leadership. Expert in strategic planning and employee development, successfully launching new product lines and enhancing customer loyalty. Recognized for implementing cost-saving measures and fostering a high-performance culture, driving significant sales growth and team satisfaction.
Overview
5
5
years of professional experience
Work History
Front End Manager
Target
Wyncote, PA
02.2020 - 05.2025
- Oversaw guest services for Starbucks and Pizza Hut, boosting customer satisfaction and experience.
- Managed a diverse team to foster a positive work environment.
- Cultivated strong relationships with clients and vendors to enhance loyalty and drive success.
- Implemented operational strategies that effectively built customer and employee loyalty.
- Motivated team to exceed sales targets through targeted training initiatives and incentives.
Front Desk Manager
The W Hotel
1433 Chestnut St
05.2023 - 06.2024
- Greeted visitors and offered assistance, enhancing reports and retention rates
- Maintained balanced accounts and generated daily reports for verification.
- Oversaw accurate cash reconciliations, ensuring financial integrity for front desk operations.
- Checked guests in and out, managed reservations, and processed payments efficiently.
- Supervised front desk operations to uphold hotel reputation and staff productivity.
- Managed team schedules to maintain adequate staffing levels for optimal performance.
- Addressed guest concerns promptly, increasing satisfaction and encouraging positive online reviews.
Customer Service Lead
Home Depot
Wyncote, PA
03.2022 - 08.2023
- Resolved customer service issues in accordance with company policies and provided timely updates to customers.
- Trained and mentored new hires, fostering improved performance and expertise in job functions.
- Supervised daily customer service operations, offering guidance to staff and boosting productivity.
- Assisted with onboarding by imparting knowledge of company procedures and systems.
- Reduced average call handling time through effective problem diagnosis and resolution techniques.
- Collaborated with staff to improve customer service experience and exceed satisfaction goals.
Education
No Degree - Business
Pennsylvania State University
University Park, PAHigh School Diploma - Technology
Science Leadership Academy
22nd & Arch St05.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Collaboration and teamwork
- Multi-tasking efficiency
- Technology proficiency
- Time management
- Training and coaching
- Inventory management
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Strategic planning
- Deadline orientation
- Employee development
- Project management
Languages
English
Native or Bilingual
Timeline
Front Desk Manager
The W Hotel
05.2023 - 06.2024
Customer Service Lead
Home Depot
03.2022 - 08.2023
Front End Manager
Target
02.2020 - 05.2025
No Degree - Business
Pennsylvania State University
High School Diploma - Technology
Science Leadership Academy