TYLER CURTIS
San Jose,CA
Summary
Quality-driven Housekeeping Leader with many years of exceeding housekeeping cleaning standards and top notch customer service skills . Committed to teach, inspire, improve and support the overall department atmosphere. Skilled in organization and team efficiency with a passion to reduce risks by promoting workplace safety.
Overview
13
13
years of professional experience
Work History
Assistant Director of Housekeeping
Doubletree By Hilton San Jose
San Jose , CA
04.2018 - 08.2019
- Managed all daily progress reports, project planning and a daily average of 37 team members
- Established and implemented company required standards for various departments
- Trained and maintained safety standards, team member performance as well as the preventative maintenance team
- Delegated daily to meet deadlines while keeping the team and guests happy
- President of property CARE Committee
Housekeeping Manager
WaterWalk Hotel Apartments
Centennial , CO
01.2017 - 04.2018
- Assisted with day to day operations, cleaning and organizing before, during and after property opening
- Proficient in all housekeeping, front desk and sales areas
- Assigned daily tasks while following up on troubled areas and any guest requests
- Supervised and supported new team members to maximize quality of service and performance
Housekeeping Manager
Staybridge Suites
Lone Tree , CO
03.2016 - 12.2016
- Supervised day to day operations and guest requests
- Proficient in all housekeeping, front desk and sales areas
- Assigned daily tasks while following up on troubled areas and any areas for improvement
- Trained, supervised and supported new team members to maximize quality of service and performance
Housekeeping Supervisor
Hilton Garden Inn/ Homewood Suites
Colorado Springs , CO
06.2013 - 03.2016
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Improved process efficiency through effective inventory control in alignment with client standards.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
Sales Floor Manager
JCPenney
Colorado Springs , CO
07.2011 - 03.2013
- Demonstrated product and answered questions for prospective customers.
- Partnered with operations team to achieve company revenue and profit goals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Houseman
Hilton Santa Barbara Beachfront Resort
Santa Barbara , CA
05.2021 - Current
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
Liberty High School
Colorado Springs, CO2012
Skills
- Strong knowledge of housekeeping operations
- Fast learner while remaining calm under pressure
- Excellent Team player
- Organizing
- Progress
- Project planning
- Quality
- Fast learner
- Safety
- Sales
- Team player
Timeline
Houseman
Hilton Santa Barbara Beachfront Resort
05.2021 - Current
Assistant Director of Housekeeping
Doubletree By Hilton San Jose
04.2018 - 08.2019
Housekeeping Manager
WaterWalk Hotel Apartments
01.2017 - 04.2018
Housekeeping Manager
Staybridge Suites
03.2016 - 12.2016
Housekeeping Supervisor
Hilton Garden Inn/ Homewood Suites
06.2013 - 03.2016
Sales Floor Manager
JCPenney
07.2011 - 03.2013
High School Diploma -
Liberty High School
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