Tyler Dionne
Putnam
Summary
Experienced Team Leader with a strong background in retail management and customer service. Skilled in training and mentoring staff, optimizing team performance, and resolving customer inquiries effectively. Dedicated to creating a collaborative work environment that enhances productivity.
Overview
8
8
years of professional experience
Work History
Sales Associate
Walmart
11.2021 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling.
- Collaborated with team members to execute promotional displays and merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Monitored store cleanliness and safety standards, contributing to a welcoming environment.
- Analyzed sales trends to provide feedback for inventory purchasing decisions and layout improvements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Team Leader/ Closing Manager
Walmart
10.2024 - 09.2025
- Led team operations to enhance productivity and ensure compliance with company policies.
- Trained and mentored new team members on effective customer service techniques.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Coordinated scheduling and workflow to optimize team performance during peak hours.
- Implemented training programs that improved employee engagement and retention rates.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty through effective problem-solving skills.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Janitor
Price Chopper
02.2018 - 01.2021
- Supervised cleaning staff to ensure adherence to safety and cleanliness standards.
- Developed and implemented efficient cleaning schedules for multiple facilities.
- Trained new employees on proper cleaning techniques and equipment usage.
- Monitored inventory levels of cleaning supplies and ordered as needed.
- Conducted regular inspections to maintain quality control of cleaning operations.
- Recruited interviewed, and hired new janitorial staff members, ensuring they met high standards of quality and professionalism.
- Ensured cleanliness of facilities by performing daily cleaning tasks and inspections.
- Operated floor care equipment to maintain polished surfaces and sanitize high-traffic areas.
Education
High School Diploma -
Killingly High School
Dayville, CTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Sales expertise
Timeline
Team Leader/ Closing Manager
Walmart
10.2024 - 09.2025
Sales Associate
Walmart
11.2021 - Current
Janitor
Price Chopper
02.2018 - 01.2021
High School Diploma -
Killingly High School