Tyler Fifer

Evaluate vehicle damage, estimate repair costs, and prepare detailed quotes for customers and insurance companies, ensuring efficient and accurate repair processes.

Key Responsibilities:

• Damage Assessment - Inspect vehicles to determine the extent of structural, body, mechanical, and interior damage.
• Cost Estimation - Estimate the cost of labor and parts required for repairs or replacements.
• Repair Planning - Develop repair plans, considering the feasibility of repairs versus replacements, and ensure compliance with insurance guidelines.
• Insurance Interaction - Work with insurance companies to obtain estimates, negotiate settlements, and ensure timely claim processing.
• Customer Communication - Interact with customers to discuss repair options, answer questions, and provide updates on the repair process.
• Record Keeping - Maintain accurate records of estimates, repair orders, and customer information.
• Software Proficiency - Utilize electronic pricing and scheduling systems.
• Coordination - Coordinate with technicians and parts associates to ensure the timely completion of work.
• Product knowledge - Possess a strong understanding of automotive repair parts, costs, and various administrative tasks.
• Sales Goals - Meet or exceed targeted sales goals, as well as the targeted customer satisfaction index.

• Managed both front and back of house, working every position in the restaurant on a daily basis from kitchen prep, cooking, expo, hosting, waiting tables, handling any customer complaints and questions, and fixing any technical problems with the pos systems

• Started as a cook, worked my way up to shift leader, and then was promoted to General Manager
• My first year as GM, I was able to turn a profit for this location for the first time in 4 years
• Trained high-performing hand picked team, managed budgets and set goals to drive business operations, decrease labor and food cost, and drastically increase profits
• Resolved employee and customer conflict using strong mediation and problem-solving techniques
• Eliminated waste at various levels, regularly reviewing team activities and records to spot and resolve problems
• Established and enforced health code-compliant sanitation standards including most recently a perfect health inspection with no infractions
• Elevated guest experiences and satisfaction through proactive engagement and expansion of client base per department of economic opportunity
• Protected restaurant profits with good security protocols, supply management strategies, team scheduling expertise, and loss management through strict accounting protocols
• Maintained and flourished relationships with vast network of food and beverage vendor representatives
• Keep accurate maintenance log with contact information for most cost efficient and quality companies and personnel

• Learned, maintained, and prepared from scratch handmade bread, pasta, and other Italian dishes
• Helped to prepare large catering events for celebrities and charity events
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote professional workspace

• Worked every position in the warehouse, from unload, to scan, to sort, to load
• Managed the USPS outsource program
• Handled irregular package resorting and freight
• Operated company vehicles to pick up and deliver products
• Received multiple commendations from upper management and supervisors regarding work quality and effort