Tyler Frankie
Highland,CA
Summary
Dynamic Retail Operations Store Manager with a proven track record of reliability. Excelling in sales development and client relations. Enhanced customer satisfaction and engagement through proactive service, effective complaint handling and achieving monthly performance goals. Skilled in data entry and task delegation, fostering a motivated team environment to drive operational success.
Overview
9
9
years of professional experience
Work History
Store Manager
Active Ride Shop
Redlands, CA
10.2015 - 01.2025
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Contributed to leadership team for implementing company policies and procedures.
- Set performance goals for each department within the store to ensure alignment with overall business objectives.
- Assisted in recruiting, hiring and training of team members.
Barback/Bartender
Romanos
Redlands, CA
02.2023 - 03.2024
- Assisted bartenders with drink preparation.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Served high customer volumes during special events, nights, and weekends.
Education
Business Administration / Marketing
Crafton Hills College
Yucaipa, CA2019
Business Management
Citrus Valley
Redlands, CA2015
Skills
- Sales development
- Program administration
- Client relations and customer retention
- Task delegation
- Data entry
- Digital Advertisement
- Communication and coordination
- Customer support
- File management
- Complaint handling
- Sales strategies
- Marketing
Personal Information
Timeline
Barback/Bartender
Romanos
02.2023 - 03.2024
Store Manager
Active Ride Shop
10.2015 - 01.2025
Business Administration / Marketing
Crafton Hills College
Business Management
Citrus Valley