Tyler Gonce
East Haven,CT
Summary
Reliable and upbeat customer service and sales consultant. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and making the experience out of this world. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Sales Consultant
Hamden Mazda
Hamden, CT
01.2024 - Current
- Advised clients on product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used sales techniques to understand customer needs and recommend cars in their budget.
- Provided sales and customer service assistance to walk-in traffic.
- Built customer loyalty and retention by delivering excellent car shopping experiences.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Created and edited TikTok posts and flyers for the dealerships advertising.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Consult clients on leasing and financing options.
- Making the usual hectic dealership for clients a fun, smooth, and comfortable time.
Server/Food Runner
Chili's Restaurant
East Haven, CT
09.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Prestige Beauty Advisor
Ulta
Wesley Chapel, FL
05.2023 - 07.2023
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Kept counters and work spaces clean and neat.
Customer Service/Barista
Lexus of Wesley Chapel
Wesley Chapel, FL
07.2022 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Welcomed customers with a friendly smile and southern hospitality
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Created Social Media posts for the dealership as advertising.
- Always greeted customers with hospitality and good customer service.
Education
Business Management And Marketing
Pasco Hernando State College
Wesley Chapel, FL06.2026
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL06.2022
Student
Naugatuck High School
Naugatuck, CT06.2022
Skills
- Time Management
- Customer Relationship Management
- Honest and Dependable
- Product and service knowledge
- Strategic Planning
- Closing Techniques
- Online Marketing
- Customer Service
- Relationship Building
- Social Media marketing
- Friendly and Helpful
Timeline
Sales Consultant
Hamden Mazda
01.2024 - Current
Server/Food Runner
Chili's Restaurant
09.2023 - 02.2024
Prestige Beauty Advisor
Ulta
05.2023 - 07.2023
Customer Service/Barista
Lexus of Wesley Chapel
07.2022 - 07.2023
Business Management And Marketing
Pasco Hernando State College
High School Diploma -
Wesley Chapel High School
Student
Naugatuck High School