Tyler Hickman
Flower Mound,TX
Summary
Customer service professional with a strong background in high-volume environments. Focus on enhancing guest experiences, resolving conflicts with efficiency, and collaborating across teams to maintain smooth operations and drive repeat business.
Overview
6
6
years of professional experience
Work History
Service Porter
Group 1 Mazda
Denton, TX
09.2025 - Current
- Shuttled customers to and from dealership, ensuring professional and seamless transportation experience
- Transported vehicles between locations for the sales team while logging movements and following strict safety protocols
- Collaborated with service advisors to streamline intake procedures, reducing wait times and enhancing workflow
- Delivered parts to service department, supporting timely vehicle repairs and maintaining workflow
- Collaborated across departments to uphold dealership standards for organization, safety, and guest satisfaction
Barback
Thirsty Armadillo
Fort Worth, TX
10.2023 - 09.2025
- Managed high-volume bar inventory, ensuring seamless service during peak hours
- Prepared and stocked supplies to meet quality standards, supporting team efficiency
- Collaborated with bartenders and servers to provide rapid, accurate service in a fast-paced setting
- Enforced hygiene and safety protocols to maintain a clean, compliant, and welcoming environment
- Multitasked with precision and composure under constant pressure
Bartender
R-Bev LLC
Denton, TX
03.2023 - 10.2023
- Delivered warm, proactive service and resolved guest concerns on the spot, enhancing guest loyalty
- Built lasting rapport with regulars through personalized recommendations and attentive care
- Processed POS transactions and managed cash drawers accurately, ensuring efficient service during peak hours
- Upheld rigorous health and safety standards, maintaining a secure and organized bar area for optimal guest experience
Security Guard
Fry Street Tavern
Denton, TX
09.2022 - 03.2023
- Performed continuous risk assessments and surveillance to identify and neutralize potential threats
- Verified IDs and coordinated with law enforcement during emergencies to facilitate rapid response
- Enforced venue policies to ensure safety while fostering inclusive atmosphere for patrons
- De-escalated conflicts and resolved issues promptly to maintain order
- Conducted thorough screenings with professionalism and respect
Golf Pro Shop Attendant
Arcis Golf
Lewisville, TX
07.2020 - 08.2022
- Guided guests on golf equipment and apparel purchases, enhancing their shopping experience
- Executed cash and electronic transactions using POS systems, ensuring efficient service during phone inquiries
- Coordinated appointments and events with team, facilitating seamless execution and elevating guest satisfaction
Education
International Security -
Liberty University
02-2023
Skills
- Customer service and sales
- Point of sale systems
- Inventory management
- Key holder responsibilities
- Safety protocols
- Multitasking and problem-solving
- Team collaboration
- Conflict resolution
- Office software proficiency
Timeline
Service Porter
Group 1 Mazda
09.2025 - Current
Barback
Thirsty Armadillo
10.2023 - 09.2025
Bartender
R-Bev LLC
03.2023 - 10.2023
Security Guard
Fry Street Tavern
09.2022 - 03.2023
Golf Pro Shop Attendant
Arcis Golf
07.2020 - 08.2022
International Security -
Liberty University