Tyler Howard
Philadelphia,PA
Summary
Experienced Delivery Driver at Amazon with a history of managing and delivering over 300 packages daily, ensuring high customer satisfaction and efficiency. Thrives in dynamic environments, leveraging strong troubleshooting and adaptability skills to maintain operational excellence. Equipped with a solid foundation in Cybersecurity from Germanna Community College and Google IT Support certifications, with active pursuit of the COMPTIA A+ certification to deepen expertise. Proficient in network administration and IT troubleshooting, I am eager to contribute intermediate-level technical skills to drive organizational success. Passionate about technology, I aim to make a meaningful impact through innovation and dedication.
Overview
5
5
years of professional experience
Work History
Delivery Associate
Amazon (Yinzer)
12.2021 - 10.2024
- Packed, sorted, and organized over three hundred packages daily and transported to specified destinations
- Trained and helped manage new hires to help acclimate them to the workplace by taking them through a day of delivery and answering any questions that may be had
- Able to quickly adapt to changing schedules, network/application issues, and resolving customers’ needs while out on the road
Cashier/Customer Service Representative
Dicks Sporing Goods
09.2021 - 05.2022
- Greeted guests upon arrival, assessing their needs and providing immediate assistance as required.
- Delivered exceptional customer service over the phone as well as in person, efficiently addressing inquiries and concerns.
- Managed online purchases and returns, ensuring a seamless customer experience.
- Processed transactions accurately and efficiently, maintaining a balanced cash register.
- Assisted customers in selecting sports equipment and apparel, providing knowledgeable recommendations based on their needs.
Host
Bonefish Grill
03.2020 - 08.2021
- Orchestrated daily operations including opening and closing procedures for a high-volume restaurant, ensuring seamless transitions for staff and maintaining top-notch guest experience
- Helped manage all around well-being of the store with assistance to servers, keeping up with inventory, and overall satisfaction of customers
- Facilitated customer seating and to-go orders in fast paced environment
Education
Bachelor of Science - Civil Engineering
Virginia Military Institute
Lexington, VABachelor of Science - Cyber Security
Germanna Community College
Fredericksburg, VASkills
- Time management
- Documentation and reporting
- Advanced planning
- Punctual and reliable
- Customer service
- Attention to detail
- Quality assurance
- Customer relations
- Problem resolution
Timeline
Delivery Associate
Amazon (Yinzer)
12.2021 - 10.2024
Cashier/Customer Service Representative
Dicks Sporing Goods
09.2021 - 05.2022
Host
Bonefish Grill
03.2020 - 08.2021
Bachelor of Science - Civil Engineering
Virginia Military Institute
Bachelor of Science - Cyber Security
Germanna Community College
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