Tyler Jones
Asheboro,NC
Summary
Collision professional with proven abilities in examining requirements and plans to create proposals. Motivated to provide precise estimates by clearly understanding project objectives, defining scopes and determining schedules. Experienced in adhering to client feedback and revising estimate information to suit customer preferences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collision Estimator
Flow Honda Collision Of Winston Salem
01.2023 - Current
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Average CSI score of 98.9%
- Familiar with Erie's guidelines, the shop I work at, is a GHRN for Erie.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Promoted customer retention through exceptional service experiences, resulting in repeat business and referrals from satisfied clients.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Repair Technician
Crown Paint & Body
01.2018 - 01.2023
- Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
- Enhanced customer satisfaction by providing timely and accurate estimates for repairs.
- Reduced turnaround time for vehicles by efficiently managing workload and prioritizing tasks.
- Increased shop productivity with thorough inspections, diagnosing issues, and developing comprehensive repair plans.
- Contributed to team success through active participation in regular training sessions, staying up-to-date on industry advancements.
- Optimized workflow efficiency through effective communication with coworkers, supervisors, and other departments within the company.
- Performed structural and non-structural repairs on variety of vehicle models.
Collision Repair Technician
Rice Toyota
06.2013 - 01.2018
- Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
- Enhanced customer satisfaction by providing timely and accurate repairs.
- Maintained safety standards by adhering to industry guidelines for proper equipment usage and disposal of hazardous materials.
- Reduced turnaround time for vehicles by efficiently managing workload and prioritizing tasks.
- Increased shop productivity with thorough inspections, diagnosing issues, and developing comprehensive repair plans.
Education
No Degree - 4 Years of Collision Technologies And Estimating
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Southeast Guilford High School
Greensboro, NC06.2013
Skills
- Attention to Detail
- Computer Proficiency
- Claims Processing
- Quality Control
- Auto Body Repair Knowledge
- Estimating Techniques
- Customer Service
- Professionalism
- Time Management
- Insurance Procedures
- Infrastructure Costs Monitoring
- Document Analysis
Certification
I-CAR Platinum certified
Timeline
Collision Estimator
Flow Honda Collision Of Winston Salem
01.2023 - Current
Collision Repair Technician
Crown Paint & Body
01.2018 - 01.2023
Collision Repair Technician
Rice Toyota
06.2013 - 01.2018
No Degree - 4 Years of Collision Technologies And Estimating
Guilford Technical Community College
High School Diploma -
Southeast Guilford High School
I-CAR Platinum certified
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