Tyler Jones
La Quinta,CA
Summary
Dedicated Flight Attendant with a background in hospitality management. Delivers exceptional customer service while ensuring safety and compliance. Trained in emergency procedures and passenger safety, demonstrating adaptability and strong problem-solving skills. Committed to enhancing passenger experiences and representing the airline with professionalism.
Overview
1
1
Certification
Work History
Front Desk Agent
Fantasy Springs Resort Casino
Indio, California
2026 - 2026
- Facilitated reservations and applied promotions and complimentary offers to enhance guest experience.
- Processed check-in and check-outs using LMS management system.
- Handled phone calls, messages, and front desk requests.
- Collected payments and maintained accurate front desk records.
- Provided information about hotel amenities, services, and local attractions.
Flight Attendant
Frontier Airlines
Las Vegas, Nevada
2024 - 2025
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Supported passenger safety by completing pre-flight cabin emergency equipment checks, securing doors, and delivering flight briefing.
- Greeted passengers, facilitated boarding, seating, and carry-on storage and ensured smooth debarking process.
- Set up galley and assisted with in-flight beverage and snack service.
- Resolved passenger questions and conflicts, handled medical emergencies calmly, enhancing onboard safety and comfort.
- Assisted flight crew with precise announcements and effective passenger communication.
Front Desk Supervisor
The Quechan Casino & Resort
Winterhaven, California
2022 - 2023
- Supervised front desk operations, pool area, valet, and gift shop to ensure smooth service at tribal casino resort.
- Trained new employees on guest service standards, Opera system for reservations and check-ins and the POS system for sales.
- Coordinated with housekeeping, security, and valet to fulfill guest requests efficiently.
- Enforced security procedures for VIP guests and concert headliners.
- Resolved guest concerns promptly with calm communication while adhering to resort policy.
Supervisor/Night Auditor
Townplace Suites by Marriott
Yuma, Arizona
2020 - 2021
- Compiled daily financial reports including revenue, closing, credit card activity, and room management to ensure accurate financial tracking.
- Created reservations, processed check-ins & check-outs, verified billing, and made room keys.
- Supported housekeeping and maintenance departments to maintain operational standards and guest satisfaction.
- Organized on-site market, managed inventory uploads, processed discounts, and coordinated setup of complimentary breakfast for guests.
- Implemented Covid-19 sanitation procedures to ensure safety of guests and staff.
Education
Bachelor of Science - Hotel & Restaurant Management
Northern Arizona University
Flagstaff05-2017
Associate of Arts - General Studies
Arizona Western College
Yuma, AZ05-2016
Skills
- Flight Skills: CPR, First Aid, Flight Tab, Conflict Resolution
- Hospitality Technology: Opera, Fosse, Marsha, LMS, Point of Sale System
- Computer Skills: Microsoft Word & Power Point
- Hospitality Skills: Guest Relations, Front Desk Operations
- Personal Skills: Time Management, Attention to Detail, Reliable, Adaptable, Creative
Certification
- Flight Attendant Certification
Issued by Federal Aviation Administration (FAA)
Issued 2024
Timeline
Front Desk Agent
Fantasy Springs Resort Casino
2026 - 2026
Flight Attendant
Frontier Airlines
2024 - 2025
Front Desk Supervisor
The Quechan Casino & Resort
2022 - 2023
Supervisor/Night Auditor
Townplace Suites by Marriott
2020 - 2021
Bachelor of Science - Hotel & Restaurant Management
Northern Arizona University
Associate of Arts - General Studies
Arizona Western College