Tyler Kniffin
College Park,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Eden Resort & Suites
05.2020 - Current
- Provided guests a luxury check-in experience to the hotel
- Helped accommodate any potential needs of the guests throughout their stay.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Dispatcher
Shawnee Transportation
05.2022 - 08.2022
- Directed dispatching, routing, and tracking of 30 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Externship Student
TD Equipment Finance, TDEF
06.2021 - 07.2021
- Worked with the Sales, Operations, Asset Management, and Credit teams of TDEF through the entire process of a mock equipment lease.
- Took and followed detailed directions from others.
Community GIGs’ Program
Gettysburg College Center For Career Engagement
01.2021 - 05.2021
- Collaborated with a group to assist the Latino Service Taskforce in providing the Adams County community with current Covid-19 information.
- Educated families and community members about Covid-19 and the policies around it
Bellman
The Inn at Leola Village
05.2016 - 05.2020
- Provided luxury customer service at a Forbes rated four-star, AAA four diamond hotel
- Escorting guests to their rooms, sharing an overview of our historic hotel.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Education
Bachelor of Arts - Business Orgs and Management & Philosophy
Gettysburg College
Gettysburg, PA05.2023
Skills
- Problem-Solving Skills
- Written and Oral Communications
- Service Quality
- Social Perceptiveness
- Time Management
- Conflict Management
- Database Entry
Additional Information
- HONORS AND AWARDS , Eagle Scout The highest rank in Boy Scouts and the greatest award that one can achieve in the program. Dean’s List Maintained a 3.5 or higher GPA for 3 out of 8 semesters.
Timeline
Dispatcher
Shawnee Transportation
05.2022 - 08.2022
Externship Student
TD Equipment Finance, TDEF
06.2021 - 07.2021
Community GIGs’ Program
Gettysburg College Center For Career Engagement
01.2021 - 05.2021
Front Desk Agent
Eden Resort & Suites
05.2020 - Current
Bellman
The Inn at Leola Village
05.2016 - 05.2020
Bachelor of Arts - Business Orgs and Management & Philosophy
Gettysburg College
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