Tyler Lumm
Kansas City,MO
Summary
Proactive Guest Services professional with extensive experience in customer service and conflict resolution. Skilled in training new team members, maintaining accurate cash handling, and efficiently addressing guest needs and complaints. Brings strong communication skills, reliability, and a commitment to exceptional service delivery.
Overview
2
2
years of professional experience
Work History
Guest Services
Target
11.2023 - 08.2024
- Supported the training of new Guest Services Workers by sharing knowledge and expertise in best practices for exceptional customer service delivery.
- Developed strong working relationships with team members to provide seamless guest services.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Cashier
Hy-Vee
08.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Courtesy
Menards
03.2022 - 06.2022
- Assisted in resolving conflicts between residents, maintaining peace within the community setting.
- Participated in emergency preparedness efforts, developing plans for evacuations or other critical situations.
- Observed activity on property and departing guests to guard against theft of company assets.
- Facilitated effective communication between residents and property management regarding security matters or concerns.
Education
High School Diploma -
Platte County High School
Platte City, MO05-2024
Skills
- Guest Services
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
Timeline
Guest Services
Target
11.2023 - 08.2024
Cashier
Hy-Vee
08.2022 - 01.2024
Courtesy
Menards
03.2022 - 06.2022
High School Diploma -
Platte County High School
Similar Profiles
Agustin LopezAgustin Lopez
Team Member at TargetTeam Member at Target
Nazya RoperNazya Roper
Food and Beverage/General Merchandise Associate at TargetFood and Beverage/General Merchandise Associate at Target
Jalen MooreJalen Moore
Remodel Team Member at TargetRemodel Team Member at Target
Jonathon ZinkowichJonathon Zinkowich
Apparel Sales Associate at TargetApparel Sales Associate at Target
Joseph SearcyJoseph Searcy
Locomotive Specialist at Railway Service ContractorsLocomotive Specialist at Railway Service Contractors