Tyler Marcin
Brookfield
Summary
Dedicated professional with demonstrated strengths in hospitality, customer service, time management and trend tracking. Great at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Id
Delafield
09.2024 - Current
- Coordinated team schedules to optimize staff coverage and service efficiency.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Assisted in developing strategic plans to enhance operational effectiveness and customer satisfaction.
- Implemented process improvements to streamline daily operations and reduce delays.
- Managed inventory systems to ensure timely replenishment of products and supplies.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Forecasted customer demand to set prices or credit terms for goods or services.
General Manager
Maxie's
Milwaukee
03.2020 - 08.2024
- Constructed strong team by identifying and onboarding highly qualified candidates for key positions reducing labor costs by 5% yearly.
- Designed strategies to achieve profitability, guest satisfaction and employee retention objectives.
- Controlled routine ordering and inventory practices to optimize customer experiences.
- Implemented successful training program to upskill employees.
- Managed budgets and financial performance, monitoring revenue and expenses closely lowering beverage costs by 15% across all categories.
- Coached team members to tackle daily workloads with confidence through empowered training and motivational strategies.
Restaurant Shift Manager
Blues Egg
Milwaukee
05.2019 - 03.2020
- Brought in new business by creating specialty dishes and capitalizing on marketing opportunities.
- Established professional relationships with cooks, staff and customers to increase rapport.
- Improved team knowledge and abilities by training each in proper procedures and standards.
Preschool Teacher
Kinder Care Learning Center
West Allis
04.2016 - 03.2019
- Improved classroom control by resolving behavioral issues using positive reinforcement techniques.
- Maintained safe, clean, and stimulating classroom environment.
- Developed thematic units based on seasonal topics or interests expressed by children.
- Tracked and informed parents of children's developmental progress.
- Attended professional development workshops to stay current in early childhood education trends and best practices.
Barista
Anodyne Coffe Roasters
Milwaukee
02.2014 - 03.2016
- Ensured accurate cash handling by verifying check totals, monitoring tip disbursement, and managing cash drawer according to guidelines.
- Utilized extensive knowledge of menu items to guide customers in beverage selections, enhancing their overall experience.
- Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
- Used upselling techniques to boost order value, generating additional revenue.
- Applied expertise in brewing methods, bean types, and flavor profiles to provide tailored beverage recommendations for customers.
Education
Education - Political Science, History
Loyola University of Chicago
Chicago, ILSkills
- P&L Management
- Customer Retention
- Operational efficiency
- Reservation management
- Inventory Control
- POS system optimization
- Schedule Management
- Team development
- Decision Making
- Performance Evaluations
Timeline
Assistant General Manager
Id
09.2024 - Current
General Manager
Maxie's
03.2020 - 08.2024
Restaurant Shift Manager
Blues Egg
05.2019 - 03.2020
Preschool Teacher
Kinder Care Learning Center
04.2016 - 03.2019
Barista
Anodyne Coffe Roasters
02.2014 - 03.2016
Education - Political Science, History
Loyola University of Chicago