Tyler McCall
Lansing,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Claims Specialist
Jackson National Life
06.2022 - Current
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Prepared instructional materials for group and one-on-one training of skills necessary to complete the lifecycle of a claim.
- Worked directly with management to identify and address training and refresher opportunities of part time and full time employees.
Member Experience Associate
Lake Trust Credit Union
06.2020 - 06.2022
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained and managed customer files and databases.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
Varsity Head Coach
Charlotte Public Schools
04.2015 - 06.2022
- Utilized positive communication to encourage team and promote integrity and respect.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
Education
High School Diploma -
Charlotte Senior High School
Charlotte, MI05.2015
Skills
- Electronics Knowledge
- Constructive Feedback
- Database Maintenance
- Operational Efficiency
- Administrative and Office Support
- Activity Planning
- Learning Programs
- Learning Techniques
Timeline
Claims Specialist
Jackson National Life
06.2022 - Current
Member Experience Associate
Lake Trust Credit Union
06.2020 - 06.2022
Varsity Head Coach
Charlotte Public Schools
04.2015 - 06.2022
High School Diploma -
Charlotte Senior High School
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