William Miller
State College,PA
Summary
Experienced Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 13 years of experience and willingness to take on any challenge.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Social Security Administration
07.2009 - Current
- Oversaw a large T16 case load, maintained and balanced customer satisfaction and the integrity of the program
- Addressed and responded to the public concerns in a pleasant manner and provided a detailed explanation of how they could handle their concern
- Supported and assisted co-workers to help maintain both T2 and T16 programs through the use of policy and proper procedures
- Assisted and back-up phones and the front desk on a daily basis
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
05.2008 - 06.2009
- Assisted individuals with addressing disabilities and developing career plans.
- Directed use of state funding to hire, promote and train individuals with disabilities
- Coordinated community resources and secured referrals.
- Administered preliminary and comprehensive vocational assessments.
Job Coach
Skills Of Central Pennsylvania
05.2004 - 06.2006
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Worked with local and state programs to obtain funding and promote the services of my program
Education
Master in Education - Rehabilitation Counseling
Pennsylvania State University
University Park, PA05.2008
Bachelor of Education - Rehabilitation Services
Pennsylvania State University
University Park, PA05.2004
Skills
- Complex Coverage Issues
- Documentation Review
- Reading Comprehension
- Electronics Knowledge
- Recordkeeping Organization
- Regulatory Compliance Adherence
- Work Organizing and Prioritizing
Timeline
Claims Specialist
Social Security Administration
07.2009 - Current
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
05.2008 - 06.2009
Job Coach
Skills Of Central Pennsylvania
05.2004 - 06.2006
Master in Education - Rehabilitation Counseling
Pennsylvania State University
Bachelor of Education - Rehabilitation Services
Pennsylvania State University
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