William Miller
State College,PA
Summary
Experienced Claims Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 13 years of experience and willingness to take on any challenge.
Overview
17
17
years of professional experience
Work History
Claims Specialist
Social Security Administration
State College, PA
07.2009 - Current
- Oversaw a large T16 case load, maintained and balanced customer satisfaction and the integrity of the program
- Addressed and responded to the public concerns in a pleasant manner and provided a detailed explanation of how they could handle their concern
- Supported and assisted co-workers to help maintain both T2 and T16 programs through the use of policy and proper procedures
- Assisted and back-up phones and the front desk on a daily basis
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
Lewistown, PA
05.2008 - 06.2009
- Assisted individuals with addressing disabilities and developing career plans.
- Directed use of state funding to hire, promote and train individuals with disabilities
- Coordinated community resources and secured referrals.
- Administered preliminary and comprehensive vocational assessments.
Job Coach
Skills Of Central Pennsylvania
State College, PA
05.2004 - 06.2006
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Worked with local and state programs to obtain funding and promote the services of my program
Education
Master in Education - Rehabilitation Counseling
Pennsylvania State University
University Park, PA05.2008
Bachelor of Education - Rehabilitation Services
Pennsylvania State University
University Park, PA05.2004
Skills
- Complex Coverage Issues
- Documentation Review
- Reading Comprehension
- Electronics Knowledge
- Recordkeeping Organization
- Regulatory Compliance Adherence
- Work Organizing and Prioritizing
Timeline
Claims Specialist
Social Security Administration
07.2009 - Current
Vocational Rehabilitation Counselor
Office Of Vocational Rehabilitation
05.2008 - 06.2009
Job Coach
Skills Of Central Pennsylvania
05.2004 - 06.2006
Master in Education - Rehabilitation Counseling
Pennsylvania State University
Bachelor of Education - Rehabilitation Services
Pennsylvania State University