Tyler McCarley
New Braunfels,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Support Associate
HD Supply
New Braunfels, TX
07.2024 - Current
- Assisted FARs in placing orders, quotes, and returns
- Assisted FARs in tracking orders, changing orders, and releasing orders
- Worked cases for associates while waiting for more calls to come in
Customer Care Ll
HD Supply
New Braunfels, TX, TX
03.2023 - 07.2024
- Assisted customers with placing orders and checking order status
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- As a solutions rep, I take escalated calls and assist the customer with a one-call resolution
- Assisted in floor walking and training new hires, answering any questions they had
- Top 5 add seller across all 4 sites for the 5 straight periods
Patient Sitter
Christus Santa Rosa Hospital
New Braunfels, TX
02.2021 - 07.2023
- Developed a report before shift to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted disabled clients to support independence and well-being
- Stock & Clean room as as patients were discharged
- Answered phone calls/call lights and assisted with what was needed
Cashier
Zaxbys
San Marcos, TX
09.2019 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Bag groceries with all the condiments requested
- Restocked and organized merchandise in front lanes.
- From time to time , would assist in cooking in the back during rush hour
Team Leader
Whataburger
Seguin, TX
09.2020 - 02.2021
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Helped in areas that were getting behind
- Had a flexible shift (overnight and day) to accommodate to availability needs
Sacker
Market Street
Lubbock, TX
06.2018 - 08.2019
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
Education
High School Diploma -
Frenship High School
Wolfforth, TX05.2019
Skills
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Creative Thinking
- Goal Oriented
- Training experience
- Leader
- Open to Learning more
Accomplishments
- Have gotten 5 big deal awards for my customer service through HD supply
- Top 5 add seller for 5 consecutive periods
Timeline
Sales Support Associate
HD Supply
07.2024 - Current
Customer Care Ll
HD Supply
03.2023 - 07.2024
Patient Sitter
Christus Santa Rosa Hospital
02.2021 - 07.2023
Team Leader
Whataburger
09.2020 - 02.2021
Cashier
Zaxbys
09.2019 - 07.2023
Sacker
Market Street
06.2018 - 08.2019
High School Diploma -
Frenship High School
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