Tyler Nelson
Santa Barbara,CA
Summary
Professional with broad experience in regional management, ready to drive operational success and enhance team performance. Known for strong focus on collaboration, adaptability to changing needs, and delivering results that exceed expectations. Skilled in strategic planning, process improvement, and effective communication. Reliable and flexible, ensuring consistent achievement of organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Regional Supervisor, Onsite Operations
Stryker
09.2024 - Current
- Manage, guide, and strengthen a diverse team of 17 OnSite Specialists across Santa Barbara and Orange County (4 total accounts)
- Oversee team scheduling, attendance, and timekeeping while ensuring training compliance and consistent service coverage.
- Travel regularly to connect with your team, support customers, and strengthen partnerships across the region.
- Facilitate hiring, onboarding, performance feedback, and career development to help team members grow.
- Track and report on regional performance, sharing insights with the Associate OnSite Operations Manager.
- Partner with Sales teams to strengthen customer relationships and expand OnSite support.
- Coordinate with hospital administrators and clinicians to ensure service excellence.
- Support the successful launch of new accounts with a focus on team readiness and customer satisfaction.
Onsite Team Lead
Stryker
09.2022 - 09.2024
- Directs and guides day-to-day function of a team of 5 to ensure OR efficiency and drive customer satisfaction. Serves as the point of contact for the team and customer.
- Managed team schedules, development, and oversee team operations in the Operating room and Sterile Processing Department
- Troubleshooting equipment in the OR, educated hospital staff on new Stryker OR equipment, maintain a high level of communication with team and customer to ensure there are no delays in procedures/patient care
- Applies feedback and metrics regarding process improvements that drive customer satisfaction and elevates Stryker’s impact on the account
- Manages charge sheets and billing → supports an average of 260 cases per month
Onsite Specialist
Stryker
06.2019 - 08.2022
- Employs a wide range of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides everyday operational support to account.
- Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
- Maintains excellent service through in-room support, sterile processing, troubleshooting, installing
Education
B.A - Environmental Studies
University of California Santa Barbara
06-2019
Skills
- Written and Oral Communications
- Customer service
- Training and mentoring
- Employee motivation
- Operations management
- Workload prioritization
Certification
HSPA Certified: CRCST
Timeline
Regional Supervisor, Onsite Operations
Stryker
09.2024 - Current
Onsite Team Lead
Stryker
09.2022 - 09.2024
Onsite Specialist
Stryker
06.2019 - 08.2022
B.A - Environmental Studies
University of California Santa Barbara