Tyler Park
Baden,PA
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
5
5
years of professional experience
Work History
BANK TELLER
New Alliance Federal Credit Union
12.2021 - Current
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Audited and cross-referenced accounts for accuracy and compliance.
DELIVERY DRIVER
VOCELLI PIZZA
06.2020 - 03.2021
- Oversee all store-opening and closing activities and direct other employees as needed.
- Delivered product to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Created and submitted delivery logs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Collected cash in payments for completed deliveries and services daily.
- Processed cash, credit and touchless transactions to fulfill customer orders.
SANDWICH ARTIST
SUBWAY
06.2019 - 09.2019
- Oversee all store-opening and closing activities and direct other employees as needed.
- Maintained store and bathroom cleanliness.
- Assisted customers in choosing menu items by providing food complementing information.
- Greeted guests, promoted specials and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Shared information with customers about menu items, preparation methods and ingredients.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Accurately operated cash register to process customer payments.
Education
High School Diploma - Guitar Ensemble
LINCOLN PARK PERFORMING ARTS CHARTER SCHOOL
06.2021
Skills
Customer Service
Problem-Solving
Time Management
Attention to Detail
Quality Assurance
Reliable and Responsible
Honest and Ethical
Cash Register Operations
Banking Software Familiarity
Sales and Cross-Selling
Regulatory Compliance
Fraud Detection Abilities
Timeline
BANK TELLER
New Alliance Federal Credit Union
12.2021 - Current
DELIVERY DRIVER
VOCELLI PIZZA
06.2020 - 03.2021
SANDWICH ARTIST
SUBWAY
06.2019 - 09.2019
High School Diploma - Guitar Ensemble
LINCOLN PARK PERFORMING ARTS CHARTER SCHOOL
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