Tyler Paylor
Marketing Student
Greensboro,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Palace Pointe
Roxboro, NC
12.2021 - 08.2022
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained all new employees.
Customer Service Representative
Lowes
Roxboro, NC
06.2022 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
Store Associate
Walmart
Roxboro, NC
05.2021 - 05.2022
- Displayed merchandise by arranging in appealing ways to boost sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Education
No Degree - Marketing
University of North Carolina At Greensboro
Greensboro, NC 05.2001 -
No Degree - Marketing
North Carolina A & T State University
Greensboro, NC 05.2001 -
Skills
Sales expertise
undefinedS.A.DD Student Advisory Board
I served on the SADD Student Advisory Board. The S.A.B is a board of students that work with the state coordinator and represent their peers at the state level.
The Rosa 100 Project
I hosted a back to school shoe drive. The project's goal is to collect 100 pair of shoes for kids returning to school this fall. To help as many kids and families as possible, we gave one pair of shoes per child. We ended up with 97/100 pairs!
Crafts
"Kreationz by Kaypay" is a boutique company founded by my mother, Kapricia Paylor. The company consists of personalized apparel, gifts, crafts and more. I created the company logo and help to create/design customer's orders.
Timeline
Customer Service Representative
Lowes
06.2022 - 12.2022
Assistant Manager
Palace Pointe
12.2021 - 08.2022
Store Associate
Walmart
05.2021 - 05.2022
No Degree - Marketing
University of North Carolina At Greensboro
05.2001 -
No Degree - Marketing
North Carolina A & T State University
05.2001 -
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