Tyler Pierce
Richmond,VA
Summary
Enthusiastic professional with comprehensive experience in front office and back of house operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations
Overview
6
6
years of professional experience
Work History
Dispatcher
Michael And Son Services
Richmond, VA
05.2025 - Current
- Coordinated daily scheduling for service technicians to optimize routes and improve response times.
- Monitored communication channels to ensure timely updates and efficient dispatching of service requests.
- Trained new dispatchers on systems and protocols to enhance team performance and workflow efficiency.
- Implemented process improvements that streamlined operations and reduced downtime for service calls.
New Client Experience & Training Supervisor
Connections Wellness Group
Denton, TX
03.2022 - 10.2024
- Oversaw ongoing team trainings and coaching Admissions Department through core process changes.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Managed a team of 3 trainers and 8 Intake Coordinators to ensure consistent delivery of high-quality training sessions across all departments.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
- Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
- Promoted career advancement opportunities within the company by creating clear pathways for skill progression through various job roles.
General Manager
Flying Squirrel
Denton, TX
12.2021 - 03.2022
- Created and designed layout of floor plans and integrated that with our POS.
- Managed a diverse team of 9 professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
Ops Manager
Main Event Entertainment
Fort Worth, TX
11.2019 - 12.2021
- Managed and developed between 20-30 team members across multiple departments.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Championed change management efforts across all departments, assisting employees in adapting to new policies or procedures effectively.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Era High School
Era, TX01-2014
Skills
- Team Leadership, Coaching, and Mentoring
- Analytical Problem Solving and Decision-Making
- Business Development and Marketing
- Hospitality and Healthcare Front Office
- Accounting and Data Entry/Collection
- Efficient in Microsoft 365 Software
- Organization and Prioritization
- Inventory Control and Record Keeping
- HIPAA Compliance
Timeline
Dispatcher
Michael And Son Services
05.2025 - Current
New Client Experience & Training Supervisor
Connections Wellness Group
03.2022 - 10.2024
General Manager
Flying Squirrel
12.2021 - 03.2022
Ops Manager
Main Event Entertainment
11.2019 - 12.2021
High School Diploma -
Era High School