Tyler Pointzes
Raleigh
Summary
Passionate and results-oriented Account Development Representative with a proven track record in driving business growth. I specialize in identifying new business opportunities, nurturing relationships, and strategically expanding client portfolios. With a keen understanding of sales processes and a customer-focused approach, I excel in connecting with prospects, understanding their unique needs, and introducing them to tailored solutions. I am dedicated to fostering long-term partnerships and contributing to the overall success of the organizations I work with.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Development Representative
Juniper Networks
01.2023 - Current
- Collaborate closely with the sales and marketing teams to develop and execute strategies for identifying and engaging potential clients.
- Initiate contact with prospects, assess their networking and security needs, and provide them with tailored Juniper solutions.
Maintain a deep understanding of Juniper's technical product portfolio and industry trends to effectively address client inquiries and concerns.
- Consistently meet and exceed account development targets, contributing to Juniper Networks' growth and success.
Virtual Senior Salesperson
AT&T Mobility
10.2020 - 01.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained 8 associates to develop into productive sales personnel with excellent product knowledge.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
In Home Expert
AT&T
11.2019 - 09.2020
- Consulted with business specialists to establish new business partnerships through exploratory and informative meetings focused on value and benefits of device solutions.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Developed advanced understanding of products and services to react to customer objections, competitive questions and other FAQs.
Sales Consultant
AT&T
07.2017 - 11.2019
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
Education
Bachelor of Science - Computer Science
Guilford College
Greensboro, NCHigh School Diploma -
Walter Hines Page High School
Greensboro, NC06.2016
Certification
Google Project Management
Mist Master WiFi Certication
Timeline
Account Development Representative
Juniper Networks
01.2023 - Current
Virtual Senior Salesperson
AT&T Mobility
10.2020 - 01.2023
In Home Expert
AT&T
11.2019 - 09.2020
Sales Consultant
AT&T
07.2017 - 11.2019
Bachelor of Science - Computer Science
Guilford College
High School Diploma -
Walter Hines Page High School
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