Summary
Overview
Work History
Education
Skills
Timeline
background-images
Tyler Portocarrero

Tyler Portocarrero

Frederick,MD

Summary

Dynamic and results-driven professional with extensive experience at Food Lion, excelling in customer service and food safety compliance. Proven track record in training staff and enhancing customer satisfaction through effective communication and product knowledge. Skilled in inventory management and multitasking, consistently achieving operational excellence in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Assistant Deli Manager

Food Lion
07.2020 - 11.2024
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
  • Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
  • Controlled freshness of products by rotating and removing out of code merchandise.
  • Operated slicer and price computing scale to accurately slice, weigh and label meat products.
  • Regularly assessed employee performance levels and provided constructive feedback to promote continuous improvement within the team.
  • Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
  • Managed staff schedules, ensuring adequate coverage during peak hours and reducing overtime expenses.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.

Deli Associate

Wawa
07.2019 - 06.2022
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.

Shift Manager

Ledos Pizza
05.2015 - 11.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

High School Diploma -

Clarksburg High School
Clarksburg, MD
06.2017

Skills

  • Customer service
  • Customer engagement
  • Food preparation
  • Employee supervision
  • Food safety compliance
  • Sanitation standards
  • Inventory management
  • Scheduling coordination
  • Task delegation
  • Product rotation
  • Supply ordering
  • Staff training
  • Ordering supplies
  • Customer complaint handling
  • Deli product packaging
  • Multitasking
  • Collaboration and teamwork
  • Organizational skills
  • Customer satisfaction

Timeline

Assistant Deli Manager

Food Lion
07.2020 - 11.2024

Deli Associate

Wawa
07.2019 - 06.2022

Shift Manager

Ledos Pizza
05.2015 - 11.2018

High School Diploma -

Clarksburg High School

Similar Profiles

CREATE PROFILE