Tyler Rea
Chicago,IL
Summary
Results-driven professional with proven customer service skills and strong multitasking capabilities. Demonstrated ability to excel in high-pressure environments while effectively managing time and priorities. Adaptable to changing workplace challenges, ensuring consistent performance.
Overview
11
11
years of professional experience
Work History
Career Transition & Professional Development
N/A
09.2024 - 12.2025
- Took planned break to manage personal and family responsibilities, ensuring readiness for future professional opportunities.
- Evaluated career goals and aspirations to align professional path with personal values, paving way for focused and fulfilling career direction.
Chargeback Specialist
Reverb.com
Chicago, Illinois
03.2022 - 09.2024
- Knowledge and experience with verification tools (i.e. Sift Science, Ekata) and the dispute processes for major payment processors (i.e. Adyen, AMEX, PayPal, Affirm)
- Managed chargeback disputes on Reverb's merchant account, ensuring accurate resolution and adherence to policies
- Communicated with users about their active disputes, providing timely updates and support
- Conducted data entry for inbound chargebacks and tracked chargeback metrics using Google Sheets for performance analysis
Customer Experience Supervisor
Reverb.com
Chicago, Illinois
09.2021 - 03.2022
- Supervised Customer Experience team to ensure quality service during operating hours
- Supported agents in resolving inquiries and escalations to enhance customer satisfaction
- Coordinated team schedule to optimize coverage and response times
Customer Experience Specialist
Reverb.com
Chicago, Illinois
09.2017 - 09.2021
- Addressed user inquiries and help requests via phone, live chat, and email to enhance customer satisfaction
Various Roles
Harper's Restaurant
Charlotte, NC
05.2015 - 07.2017
- Hosted guests, served tables, ran food, and processed To-Go orders to ensure a positive dining experience.
Education
Bachelor of Arts - Psychology, Business
Queens University of Charlotte
Charlotte, NC05.2015
Skills
- Sift Science and Ekata verification
- Chargeback dispute resolution
- Payment processing systems
- Microsoft Excel, Word, and PowerPoint
- Google suite applications
- Conflict resolution
- Adaptability
- Customer service
- Team supervision
Pronouns
she/her
Revised
01/26
Academic Accomplishments
- General Psychology Lab Assistant to Dr. Allegretti, 08/14-05/15
- Completed a study abroad program in Madrid, Spain, 06/14
- Showcased my research project at the Central Carolinas Conference in Psychology at UNCC, 04/14
- Conducted student focus groups for Queens' Health and Wellness Center and Queens' Center For Student Success
- Interned at Epiphany School of Charlotte's summer camp for children on the autism spectrum, 2013
Timeline
Career Transition & Professional Development
N/A
09.2024 - 12.2025
Chargeback Specialist
Reverb.com
03.2022 - 09.2024
Customer Experience Supervisor
Reverb.com
09.2021 - 03.2022
Customer Experience Specialist
Reverb.com
09.2017 - 09.2021
Various Roles
Harper's Restaurant
05.2015 - 07.2017
Bachelor of Arts - Psychology, Business
Queens University of Charlotte