Tyler Riesenhuber
Office, Management, Customer Service
Fair Oaks,CA
Summary
Dynamic Senior Office Assistant at Sacramento County DCFAS with strong organizational skills and a proven track record in streamlining operations. Enhanced customer satisfaction through effective problem-solving and communication. Successfully led a team in digitizing over 6,000 CPS files, ensuring compliance and efficiency while training new hires to uphold high standards. Also in managing confidential records, while fostering a positive team environment. Adept at multitasking and maintaining strong organizational practices to ensure compliance and customer satisfaction.
Overview
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Senior Office Assistant
Sacramento County DCFAS
05.2024 - Current
- Currently at DCFAS-QMAS. Custodian of Records requests for all of cps clients, lawyers, mediators, social workers, law enforcement. Team lead of the scanning team of 10+ people. The duty is to scan and QA all cps files over 6000 boxes ranging from 5 files to 15 files. Overseeing the entire operation and tracking all available data in excel. Serve as a member of the Records Team, coordinating the retrieval, review, organization, and release of confidential Child Protective Services (CPS) and Adult Protective Services (APS) records in compliance with state and federal regulations.
Process subpoenas, court orders, and authorized records requests while ensuring confidentiality and legal compliance - Trained all incoming employees and held to the highest standard for both DCFAS-CPS and DCFAS QMAS incoming clerical new hires.
- I have been acting ASO1 for Er clerical north while my supervisor was out.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
- Facilitated timely project completion with diligent tracking of deadlines and progress reports.
- Developed and maintained standard operating procedures for the office, ensuring consistency and compliance with company policies.
- Improved office communication by developing and distributing internal newsletters and announcements.
- Implemented new software solutions that resulted in improved efficiency across various business functions within the organization.
- Optimized document storage by digitizing paper records using scanning technology and maintaining organized electronic file systems.
- Prioritized tasks effectively under tight deadlines while ensuring accuracy and attention to detail in all deliverables.
- Ensured accurate financial recordkeeping by managing expense reports, invoices, budgets, and payroll documentation.
- Provided backup support to other staff members during periods of high workload or employee absences to ensure continuity of operations.
- Served as the primary point of contact for bus passes and Emergency Response documents.
Office Assistant
Sacramento County Dcfas Cps-Er-is
07.2022 - 05.2024
- Currently custodian of records back up, processing cps history for requesting parties.
- Forms POC for CPS North ER-IS
- Completed clerical tasks such as filing, copying and distributing mail.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Provided clerical support, addressing routine and special requirements.
- Provide assistance where needed on a wide range of tasks.
- Kept up on mail room and transferring documents to appropriate location.
- Provides assistance to Schools and hospitals and more looking for info on child cases.
- Completes a wide range of Clerical tasks needed for social workers and others to complete their cases.
- Transfers and receives files for workers and different county locations.
- Inputs data for a wide range of paperwork
- Arranges and makes packets needed for social workers to take to there clients.
Inventory
Amazon
11.2021 - 01.2022
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Unloaded daily delivery trucks.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Performed full inventory counts every day.
Department Manager
Walmart.com
05.2017 - 04.2020
- •Devised processes to boost long-term business success and increase profit levels.
- •Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- •Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- •Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- •Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- •Partnered with merchandising team to plan and execute floor moves,merchandise placement and overall sales set-up.
- •Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- •Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- •Communicated with managers of other departments to maintain transparency.
- •Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- •Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- •Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- •Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- •Analyzed and interpreted store trends to facilitate planning.
- •Reconciled daily sales transactions to balance and log day to-day revenue.
- •Set, enforced and optimized internal policies to maintain responsiveness to demands.
Management Trainee
Chevron Stations Inc.
08.2012 - 09.2015
- •Assisted established management staff with operational oversight, business development and process improvement strategies.
- •Shouldered management responsibilities during absence of manager.
- •Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- •Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- •Resolved escalated concerns using professionalism and understanding of all facets of issue.
- •Aligned team actions with company policies and industry standards.
- •Collaborated in professional team to solve workflow issues.
- •Forecasted business needs and scheduled employees to meet expected demands.
- •Reviewed financial accounts for accuracy and resolved discrepancies.
- •Excelled in every store position and regularly backed up front-line staff.
- •Explained services and products to customers in friendly and engaging way.
- •Regulated service delivery to keep operations productive and in line with budget requirements.
- •Devised processes to boost long-term business success and increase profit levels.
- •Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- •Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- •Managed and mentored team of 6 employees.
- •Set, enforced and optimized internal policies to maintain responsiveness to demands.
- •Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- •Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
- •Oversaw activities of 6-person team completing daily work load, disciplining and motivating employees to maximize performance.
- •Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- •Enhanced supervisory and leadership abilities by working closely with mentoring customer service representatives.
Education
Associate of Arts - Sociology
American River College
Sacramento, CA 05.2001 -
High School Diploma -
Visions in Education
Carmichael, CA 06.2008 - 02.2009
High School Diploma -
Bella Vista High School
Fair Oaks, CA 08.2004 - 01.2009
Skills
Document organization
Skilled in managing multiple tasks
Effective time prioritization
Supportive demeanor
Verbal and written communication
Dedicated team player
Accomplishments
Supervised team of 10 staff members.
Timeline
Senior Office Assistant
Sacramento County DCFAS
05.2024 - Current
Office Assistant
Sacramento County Dcfas Cps-Er-is
07.2022 - 05.2024
Inventory
Amazon
11.2021 - 01.2022
Department Manager
Walmart.com
05.2017 - 04.2020
Management Trainee
Chevron Stations Inc.
08.2012 - 09.2015
High School Diploma -
Visions in Education
06.2008 - 02.2009
High School Diploma -
Bella Vista High School
08.2004 - 01.2009
Associate of Arts - Sociology
American River College
05.2001 -