Tyler Roberts
Hollywood,FL
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Island Dental Centre
, The Bahamas
12.2022 - 02.2024
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Collected payments from patients in accordance with established policies and procedures.
- Verified, updated and entered patient information into system.
- Provided support with front office duties such as photocopying documents or scanning files.
Pharmacy Technician
Walgreen's Pharmacy
Sunny Isles Beach , FL
07.2020 - 10.2022
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Answered telephones to respond to questions or requests.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
Customer Service Associate
Walgreens
Sunny Isles Beach , FL
12.2018 - 07.2020
- Greeted customers and identified their needs.
- Answered phone calls from customers promptly and courteously.
- Kept work area neat, clean, and well-stocked at all times.
- Resolved customer inquiries in a timely manner.
- Handled cash register operations accurately during peak times.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Allison Academy
North Miami Beach, FL05-2015
Skills
- Insurance Billing
- Payment Processing
- Appointment Scheduling
- Drug Inventory Management
- Medication Dispensing
- Prescription Filling
- Stocking shelves
- Inbound and Outbound Calling
- Critical Thinking
- Microsoft Outlook
- Multi-Task Management
- Retail sales customer service
Timeline
Dental Receptionist
Island Dental Centre
12.2022 - 02.2024
Pharmacy Technician
Walgreen's Pharmacy
07.2020 - 10.2022
Customer Service Associate
Walgreens
12.2018 - 07.2020
High School Diploma -
Allison Academy