Tyler Sanchez
Fresno,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Reliable Shift Leader with 5 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Lead
Kuppa Joy Coffee House
04.2023 - Current
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Frozen Yogurt Shop Worker
Yogurt Mill
01.2020 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Boosted sales by upselling toppings, promoting limited-time offers, and suggesting popular flavor combinations.
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
Dishwasher
Velvet Grill And Creamery
01.2019 - 12.2020
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Education
Accounting And Business Management
Fresno State University
Fresno05.2026
High School Diploma -
Thomas Downey High School
Modesto, CA05.2022
Skills
- Performance Improvement
- Team motivation
- Decision-making capabilities
- Time Management
- Work Delegation
- Guest service
- Operations Support
- Account Management
- Client Support
- Positive Attitude
Church Youth Leader
Leading 7th grade boys, to support them in any way they need. I support them with wisdom of the Bible as well as giving my time supporting them outside of church.
Timeline
Shift Lead
Kuppa Joy Coffee House
04.2023 - Current
Frozen Yogurt Shop Worker
Yogurt Mill
01.2020 - 12.2022
Dishwasher
Velvet Grill And Creamery
01.2019 - 12.2020
Accounting And Business Management
Fresno State University
High School Diploma -
Thomas Downey High School
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