Tyler Schuler
Park City,US
Summary
Dynamic Assistant Manager with a proven track record at Pep Boys, enhancing customer satisfaction and streamlining operations. Excelled in fostering team collaboration and driving sales growth through effective leadership and customer relationship management. Skilled in operations management and adept at problem-solving, consistently delivered results by implementing strategic improvements and mentoring staff for peak performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Pep Boys
02.2023 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager
Murphy USA Gas Station
12.2022 - 02.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Assistant Manager
Circle K Gas Station
08.2022 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Cashier
Circle K Gas Station
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Education
GED -
McHenry County College
Crystal Lake, ILSkills
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
- Team motivation
- Staff Supervision
- Customer rapport
- Customer Relations
- Money Handling
- Staff Management
- Workload Management
- Compliance understanding
- Employee Performance Evaluations
- Policy Enforcement
- Business Administration
- Schedule oversight
- Employee performance evaluation
- Teamwork and Collaboration
- Customer Service
- Positive Attitude
- Excellent Communication
- Problem-Solving
- Adaptability and Flexibility
- Team Leadership
- Team Collaboration
- Problem Resolution
- Team building
- Problem-solving aptitude
- Decision-Making
- Analytical Thinking
- Emergency Response
- Interpersonal Skills
- Team Development
- Goal Setting
- Employee Coaching and Mentoring
- Relationship Building
Timeline
Assistant Manager
Pep Boys
02.2023 - 12.2023
Assistant Manager
Murphy USA Gas Station
12.2022 - 02.2023
Assistant Manager
Circle K Gas Station
08.2022 - 11.2022
Cashier
Circle K Gas Station
05.2022 - 08.2022
GED -
McHenry County College
Similar Profiles
Johnnie NunezJohnnie Nunez
General Service Technician at Pep Boys Auto Parts & ServiceGeneral Service Technician at Pep Boys Auto Parts & Service
Megan WalkerMegan Walker
Customer Service Advisor at Pep BoysCustomer Service Advisor at Pep Boys
Glenn RoweGlenn Rowe
Regional Director of Sales and Operations at Pep Boys Auto Parts & ServiceRegional Director of Sales and Operations at Pep Boys Auto Parts & Service
Dimitre McFieldDimitre McField
Assistant Store Manager at Pep BoysAssistant Store Manager at Pep Boys
Danielle OlsenDanielle Olsen
Math Tutor at Mathnasium Learning CenterMath Tutor at Mathnasium Learning Center