Tyler Walker
Las Vegas,NV
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Gilbarco Technician
IDECO-NV Inc
05.2022 - Current
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Electric Vehicle Servicer Manager
IDECO-NV Inc.
05.2022 - Current
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
Assistant Project Manager
IDECO-NV Inc
05.2021 - Current
- Improved project efficiency by streamlining communication channels and implementing time-saving tools.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Reduced project costs with effective budget management and resource allocation strategies.
- Enhanced team collaboration through regular meetings, clear communication, and shared goalsetting.
Education
Bachelor of Science - Cybersecurity And IT
Western Governors University
Salt Lake City, UT12.2023
High School Diploma -
Timpanogos High School
Orem, UT05.2018
Skills
- System Installation
- Environmental Compliance
- Issue Analysis
- Equipment Repair
- Complaint Handling
- Client Relationship Building
- Escalation management
- Call center experience
- Meeting Coordination
- Resource Utilization Planning
- Schedule Management
- Client Interfacing
Certification
Passport Technician
Gilbarco Dispenser Technician
Verifone Commander Technician
Invenco Technician
Chargepoint Technician
BTCPower Technician
Languages
ASL (American Sign Language)
Limited Working
Timeline
Lead Gilbarco Technician
IDECO-NV Inc
05.2022 - Current
Electric Vehicle Servicer Manager
IDECO-NV Inc.
05.2022 - Current
Assistant Project Manager
IDECO-NV Inc
05.2021 - Current
Bachelor of Science - Cybersecurity And IT
Western Governors University
High School Diploma -
Timpanogos High School
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