Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyler Walker

Colorado Springs,CO

Summary

Professional EMS operations specialist with proven track record in emergency response coordination. Highly adept at managing high-pressure situations and ensuring rapid and accurate dispatch. Team-oriented with focus on collaboration and adaptable to changing circumstances. Known for strong problem-solving skills and effective communication.

Overview

2022
2022
years of professional experience

Work History

Communication Specialist

American Medical Response
07.2006 - 06.2021
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
  • Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
  • Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.

Store Co-Manager

Kentucky Fried Chicken
06/1/00 - 06/1/06
  • Managed daily cash handling procedures including reconciliations, deposits, and ensuring accurate transactions at all times.
  • Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.

Education

Some College (No Degree) - Business

Weber State University
Ogden, UT

High School Diploma -

Falcon High School
Falcon, CO
05-2003

Skills

  • Call prioritization
  • Dispatch software
  • Public safety awareness
  • Stress tolerance
  • Emergency protocols
  • Geographical expertise
  • Radio communication
  • Teamwork and collaboration
  • Team leadership

Timeline

Communication Specialist

American Medical Response
07.2006 - 06.2021

Store Co-Manager

Kentucky Fried Chicken
06/1/00 - 06/1/06

Some College (No Degree) - Business

Weber State University

High School Diploma -

Falcon High School

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