Tyler Washburn
Medina,OH
Summary
Accomplished General Manager with over 4 years of experience in restaurant operations. Skilled in staff training, inventory management, and conflict resolution. Committed to improving efficiency and ensuring compliance with health regulations.
Overview
10
10
years of professional experience
Work History
General Manager
McDonald's
North Royalton, Ohio
03.2025 - Current
- Managed daily restaurant operations and ensured compliance with company policies.
- Supervised team members to deliver exceptional customer service consistently.
- Coordinated inventory management and ordered supplies to maintain stock levels.
- Conducted employee training on food safety and sanitation practices.
- Scheduled staff shifts and optimized workforce efficiency during peak hours.
- Monitored cash handling procedures and ensured accurate financial reporting.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assistant General Manager
McDonald's
Brunswick, Ohio
03.2024 - 03.2025
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Monitored inventory levels and placed orders for new stock as needed.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified opportunities for cost savings and operational efficiency improvements.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
Manager
McDonald's
Medina, Ohio
12.2015 - 03.2024
- Trained and mentored staff on customer service excellence and food safety protocols.
- Supervised daily restaurant operations to ensure compliance with quality standards.
- Enforced health and safety regulations to create a safe work environment for all staff.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Bachelor of Science - Business Administration
The University of Akron
Akron, OH05-2025
Skills
- Team leadership
- Customer service
- Inventory management
- Conflict resolution
- Time management
- Staff training and development
- Profit and loss
- Employee scheduling
- P&L management
- Verbal and written communication
Languages
Spanish
Limited
Timeline
General Manager
McDonald's
03.2025 - Current
Assistant General Manager
McDonald's
03.2024 - 03.2025
Manager
McDonald's
12.2015 - 03.2024
Bachelor of Science - Business Administration
The University of Akron