Tyler Watson

• Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
• Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
• Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
• Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Assigned patrons to tables suitable for needs and restaurant section rotation.

• Established a welcoming environment for clients and employees during their visits.
• Managed billing processes for appointments and efficiently scheduled follow-up visits.
• Coordinated room assignments for acupuncturists to ensure smooth operations.
• Organized and maintained cleanliness of lobby and administrative areas.
• Provided outstanding customer service through attentive interactions.
• Marketed packages and memberships to encourage ongoing client engagement.
• Completed daily documentation of sales figures and customer experiences for reporting.

• Greet guest in a warm and friendly manner
• Create daily seating chart to accurately seat reservations and assign servers to appropriate tables
• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Periodically perform table visits to ensure guest satisfaction and gain feedback
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

• Managed play times for coaches and players
• Managed front desk transactions while processing payments efficiently
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Responded to telephone, email and in-person inquiries regarding reservations, tennis facility information and member concerns.
• Kept accounts in balance and ran daily reports to verify totals.

- Enhance guest experience through superior customer support

- Maintain precise records for all reservation activities

- Provided exceptional customer service to guest by addressing inquiries

- Optimize guest onboarding practices, delivering smooth cruising traditions beginning with check-in

- Coordinated effective processes ensuring smooth disembarkation operations