Tyler Whynott
Ipswich,MA
Summary
Management professional with extensive experience in leading high-performance teams in diverse environments. Skilled in developing and implementing customer-focused service strategies, effectively managing complaints, and enhancing customer satisfaction. Proven track record in identifying and resolving service issues, streamlining processes, and consistently exceeding organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Gloucester, Massachusetts
10.2025 - Current
- Transformed branch performance from -20% to 6% growth.
- Implemented strategies that significantly increased overall branch revenue.
- Cultivated a strong sales culture to enhance team productivity and engagement.
Assistant Branch Manager
Enterprise Rent-A-Car
Danvers, MA
02.2024 - 10.2025
- Oversaw daily operations, managing staff and vehicle logistics to ensure seamless branch functionality.
- Trained six employees, facilitating their promotion to managerial positions within the company.
- Resolved customer complaints swiftly while upholding professionalism and service quality.
- Implemented strategies that improved operational efficiency, resulting in smoother branch operations.
Management Assistant
Enterprise Rent-A-Car
Danvers, Massachusetts
12.2022 - 02.2024
- Developed and implemented customer service strategies that reduced wait times and enhanced customer satisfaction.
- Expanded clientele by strengthening relationships with body shops and dealerships.
Management Assistant
Enterprise Rent-A-Car
Logan International Airport, MA
07.2022 - 12.2022
- Facilitated over 1300 rental transactions daily to ensure operational efficiency.
- Oversaw two departments while onboarding two new employees.
- Established a supportive work environment during high-stress periods.
- Provided coverage for colleagues during meetings and resolved ongoing issues.
Management Trainee
Enterprise Rent-A-Car
Lawrence, Massachusetts
05.2022 - 07.2022
- Welcomed customers warmly and facilitated efficient vehicle allocation.
- Handled incoming calls, providing rental information and resolving issues.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04.2022
Skills
- Problem-solving
- Customer service
- Conflict resolution
- Communication skills
- Branch operations
- Staff training and development
- Operations management & efficiency
- Adaptability and flexibility
- Team motivation and building
References
References available upon request.
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
10.2025 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
02.2024 - 10.2025
Management Assistant
Enterprise Rent-A-Car
12.2022 - 02.2024
Management Assistant
Enterprise Rent-A-Car
07.2022 - 12.2022
Management Trainee
Enterprise Rent-A-Car
05.2022 - 07.2022
Bachelor of Science - Business Administration
Southern New Hampshire University