Tyler Wilson
Prairie Village,KS
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Comfort Inn & Suites
Shawnee, KS
09.2024 - Current
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
Front Desk Receptionist
Comfort Inn & Suites
Shawnee, KS
09.2024 - Current
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments for clients and staff.
- Input customer data into reservation systems and updated to reflect room changes.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Responded to inquiries and room requests made online, by phone, and via email.
Sortation Associate
Amazon
Liberty, MO
04.2024 - 08.2024
- Inspected packages for damage or incorrect labeling prior to sorting.
- Communicated effectively with supervisors regarding progress updates on assigned tasks.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
- Scanned barcodes on packages using RF scanners.
- Monitored package flow throughout the facility and made adjustments as necessary.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
Warehouse Worker
Wilson Lighting
Overland Park, KS
05.2010 - 04.2021
- Processed returns of defective merchandise as required.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Maintained stock levels in accordance with company policies.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Inspected damaged goods prior to disposal or return to vendor.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Performed cycle counts to maintain accurate inventory records.
- Secured items in truck by strapping over protective padding.
- Assembled orders according to customer requests.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Blue Valley West
Overland Park, KS05-2010
Skills
- Staff supervision
- Task delegation
- Strategic thinking
- Multitasking and organization
- Customer service
- Adaptability and flexibility
- Problem-solving
- Policy enforcement
- Conflict resolution
- Team building
- Customer service and satisfaction
Languages
English
Professional
Spanish
Limited
Affiliations
- Health and fitness
- Cooking
- Social activities with family and friends
- Outdoor recreation
- Indoor relaxation
References
References available upon request.
Timeline
Assistant Manager
Comfort Inn & Suites
09.2024 - Current
Front Desk Receptionist
Comfort Inn & Suites
09.2024 - Current
Sortation Associate
Amazon
04.2024 - 08.2024
Warehouse Worker
Wilson Lighting
05.2010 - 04.2021
High School Diploma -
Blue Valley West
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