Tyler Winget
Olathe,KS
Summary
Dedicated Market Manager with 9+ years of experience leading and managing teams in the customer service industry. Proven problem-solver and leader, adept at resolving customer issues and ensuring customer satisfaction. Seeking a position within a dynamic team environment that will provide challenges and opportunities to acquire new skills.
Overview
13
13
years of professional experience
Work History
Market Manager
Cintas Corporation
03.2024 - Current
- Successfully turned around the UltraClean operation during a major downturn.
- Led and implemented a market-wide reroute to improve efficiency and service performance.
- Successfully transitioned all Tapco accounts, including more than 50 Walgreens locations, with minimal disruption to service.
- Currently responsible for maintaining Walgreens compliance across the entire Central Plains group.
- Took over UltraClean with FY24 ending 31.53% below projection.
- Improved performance year over year, reducing missed projection results from -15.98% in FY25 to -5.05% in FY26, with continued improvement trending upward.
- Drove a major financial turnaround from -$3,366 (-887%) in FY25 NASH, ranked at the bottom of the markets, to $3,187 and 2,224% in FY26 NASH, finishing Top 5 in markets throughout the year.
- Maintained strong customer retention with only 9.65% lost business in FY26, ranking Top 3 in markets.
- Built a stable and accountable team culture that resulted in 0% turnover during FY26.
- Continued growing the business with 2.06% year-to-date growth.
Service Supervisor
Cintas Corporation
10.2021 - 03.2024
- Supervised 10 routes focused on customer service, sales, and product delivery operations.
- Continuously trained and developed SSRs and SSRITs to improve performance and consistency.
- Helped turn around an underperforming team, moving them from the bottom of the rankings to top-performing results under Matt Jenkins
- Back-to-back Sprint to the Finish winner in FY22 and FY23 for strong team performance and execution.
- Optimized and prepared multiple routes for incoming SSRs to support smoother transitions and long-term success.
Service Sales Representative
Cintas Corporation
07.2015 - 10.2021
- Negotiated service agreement renewals while building strong customer relationships and retention.
- Grew my route by upselling and cross-selling additional products and services.
- Recognized as a Fleet Champion.
- Certified Route Trainer who helped train and develop new SSRs.
- Back-to-back 30 for 30 Champion by consistently hitting performance goals.
- Multiple Summit and Peak Award winner for strong sales and service results.
- Took my route from Bottom 5 in stack ranking to Top 5 and grew it to over $16K in route volume.
Film Crew/Supervisor
AMC Theatres
01.2013 - 07.2015
- Promoted to Supervisor in September 2014
- Guest Services: providing superior customer service, effective oral and written communication, conflict resolution
- Food and Beverage: inventory management, theft prevention, train associates on new information
- Cash Control: maintain register and box office cash flow
- Facility Maintenance: maintain theatre maintenance ie
- Painting, lighting, repairing seats
- Training: Develop and implement training programs for new Film Crew members to ensure they are knowledgeable and competent in their job responsibilities
Security Officer
Town Center Plaza
10.2014 - 01.2015
- Provided motor and foot patrol for businesses at Town Center Plaza
- Observed and reported suspicious activities
- Responded to emergency situations
- Conduct regular security assessments to identify vulnerabilities and develop strategies to address them
- Implement proactive security measures to prevent incidents and ensure the safety of the Town Center Plaza premises
Education
Administration of Justice degree -
Johnson County Community College
Overland Park, Kansas12-2012
Mill Valley High School - undefined
Mill Valley High School
Shawnee, Kansas05-2010
Skills
- Outstanding customer service
- Situational awareness
- Customer focused
- Positive attitude
- Reliability
- Responsibility
- Aptitude for developing new skills
- Multitasking
- Exceptional computer skills
- Key account management
Timeline
Market Manager
Cintas Corporation
03.2024 - Current
Service Supervisor
Cintas Corporation
10.2021 - 03.2024
Service Sales Representative
Cintas Corporation
07.2015 - 10.2021
Security Officer
Town Center Plaza
10.2014 - 01.2015
Film Crew/Supervisor
AMC Theatres
01.2013 - 07.2015
Mill Valley High School - undefined
Mill Valley High School
Administration of Justice degree -
Johnson County Community College