Tylexus Dawkins
Mobile ,AL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Adjuster / Customer Service
Pilot Catastrophe
Mobile , AL
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Examined claims forms and other records to determine insurance coverage.
Representative
Getlix Customer Service Rep
Mobile, AL
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Self-motivated, with a strong sense of personal responsibility.
Claims Processor
Cms Catastrophe
Mobile
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
Education
Diploma -
Cf Vigor High School
Mobile, AL05.2019
Skills
Underwriting knowledge
Personal, casualty and property loss
Automobile claims specialist
Microsoft Word
Data analysis
Highly motivated
Schedule Management
Scheduling
Bookkeeping
QA experience
Knowledge of manufacturing
Mathematics skills
Workflow planning
Database administration
Credit and collections
Data Entry
Problem-Solving
Active Listening
Teamwork and Collaboration
Analytical and Critical Thinking
Self-Motivated
Certification
CIFA-Certified Insurance fraud analyst
Harassment prevention
Cyber security
CA Fair claims practice Regulations
All lines Adjuster
Timeline
Adjuster / Customer Service
Pilot Catastrophe
Representative
Getlix Customer Service Rep
Claims Processor
Cms Catastrophe
Diploma -
Cf Vigor High School